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What is Monterey?

Monterey offers an all-encompassing solution tailored for companies focused on product-led growth, facilitating the rapid gathering, evaluation, and enhancement of user insights at scale. This platform allows you to quickly set up feedback systems that promote a dynamic user experience, encouraging users to share their thoughts more willingly. Integrating Monterey with your existing tools simplifies the feedback process, freeing product and engineering teams from the monotonous burden of sorting and tagging, thus enabling them to concentrate on engaging users through insightful inquiries. Say goodbye to the time-consuming task of combing through customer feedback to unearth valuable insights. In just moments, you can convert a chaotic collection of data into actionable intelligence. This powerful tool equips product, support, and user research teams with the ability to navigate essential data points effortlessly, ensuring swift and informed decision-making. By deepening your comprehension of user feedback, you can enhance product developments that truly appeal to your intended audience, fostering a stronger connection and improving overall satisfaction. Ultimately, Monterey not only streamlines feedback management but also elevates the entire user experience, creating a more responsive and user-centric product development cycle.

What is Herald?

Herald guarantees that no customer concerns are missed within CRM platforms, Slack, or email discussions. With its robust analytical features, retrieving any feedback tied to particular customer issues becomes a breeze. You can swiftly pinpoint every customer dealing with a specific problem, as Herald compiles user feedback, enabling you to automate and streamline follow-ups for a deeper insight into customer challenges. This platform equips product teams to work in harmony with customer service teams on product initiatives, enhancing communication by allowing account managers to receive updates on feature requests with a single click. Herald simplifies the capturing, organizing, and sharing of customer feedback, ensuring that product teams consistently evaluate requests from various accounts. You can easily obtain the latest information on all customer inquiries, providing clients with a confidential overview of their request statuses. Additionally, you can leverage completed tasks as essential tools during account renewals and expansions, and use this platform to reconnect with customers who may have previously left, thus building stronger connections and boosting customer satisfaction. By incorporating these functionalities, Herald revolutionizes how businesses handle customer interactions and feedback, paving the way for more informed choices and better service delivery while continuously adapting to evolving customer needs.

Media

Media

Integrations Supported

Gmail
Intercom
Slack
App Store
Discord
G2
GitHub
GitLab
Google Chrome
Google Play
HubSpot CRM
HubSpot Customer Platform
Phabricator
Salesforce
Segment
X (Twitter)
Zendesk

Integrations Supported

Gmail
Intercom
Slack
App Store
Discord
G2
GitHub
GitLab
Google Chrome
Google Play
HubSpot CRM
HubSpot Customer Platform
Phabricator
Salesforce
Segment
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$90 per month
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Monterey

Company Location

United States

Company Website

www.monterey.ai/

Company Facts

Organization Name

Herald

Date Founded

2019

Company Website

www.heraldhq.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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Popular Alternatives