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What is Mopinion?

Comprehensive Digital Feedback Software Mopinion is an innovative platform designed for digital businesses to effectively gather, interpret, and respond to feedback across all digital channels, including websites, mobile applications, and emails. With Mopinion, users can design personalized online feedback forms that feature multiple customer experience metrics such as NPS, CES, and CSAT, which can be triggered based on specific user interactions like mouse movement or time spent on a page. The platform also offers detailed visualizations through customizable dashboards, advanced text analytics, and intelligent tagging. Additionally, users benefit from proactive notifications, role-specific views, and seamless integration with project management tools like Trello and Asana, enhancing teamwork and feedback collaboration within their digital teams. +Personalized feedback forms +Instantaneous data insights +API integrations +Diverse CX metrics +Text analysis capabilities +Sophisticated reporting features Mopinion's subscription plans begin at $35 USD per month, providing an accessible solution for businesses looking to improve their customer engagement and feedback processes.

What is Caplena?

• Recognize Patterns • Showcase Outcomes • Topic Sentiment Evaluation • Amplified by Collaborative Intelligence Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data. The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis. Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector. Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.

Media

Media

No images available

Integrations Supported

Adobe Analytics
Adobe Marketo Engage
Asana
Basecamp
Contentsquare
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Lightspeed eCommerce
Magento
NextDNS
Salesforce
Salesforce Agentforce Service
Slack
VWO Testing
WordPress
Zendesk

Integrations Supported

Axis LMS

API Availability

API Availability

Pricing Information

$229/month
Growth Package: $229/month
Turbo Package: $579/month
Enterprise: Request Quote

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Mopinion

Date Founded

2013

Company Location

Netherlands

Company Website

www.mopinionlabs.com

Company Facts

Organization Name

Caplena

Date Founded

2017

Company Location

Switzerland

Company Website

caplena.com/en/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Community Feedback Tools
Surveys
User Testing Tools
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Marketing Analytics

Dashboard
Website Analytics

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Site Intercept Survey

Text Analytics

Not specified

Visual Feedback

Not specified

Categories and Features

Customer Experience

Not specified

Customer Feedback

Not specified

Sentiment Analysis

Not specified

Text Analytics

Not specified

Text Mining

Not specified

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