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What is Movate?

Movate delivers comprehensive customer clustering solutions that offer profound insights into consumer sentiments, purchasing behaviors, and levels of customer satisfaction, all aimed at enhancing business performance. Additionally, their services encompass Churn Analytics and Customer Experience (CX) enhancements, such as CSAT and NPS metrics, as well as fostering Operational Excellence and improving productivity. Through an AI-driven platform, brands gain an in-depth understanding of customer lifecycles by analyzing and filtering data from a wide range of sources to present actionable insights. This analysis proves invaluable for examining customer churn and purchasing trends, as well as improving customer experience and satisfaction. These insights are now accessible to brands and organizations, empowering them to implement changes across various business areas. Such valuable information is relevant to every aspect of business operations. The platform leverages diverse data sets, including customer satisfaction metrics, support logs, and purchasing patterns based on recency, frequency, and monetary values, ensuring a thorough understanding of customer dynamics. Ultimately, this enables businesses to make informed decisions that drive growth and improve overall customer engagement.

What is Afiniti?

Improve the process of pairing by recognizing patterns. Our cutting-edge AI empowers large multinational corporations to discover subtle yet impactful behavioral trends, ultimately enabling better alignment between their workforce and clients. Through Afiniti Enterprise Behavioral Pairing™, we identify and predict interpersonal behavior patterns, ensuring the most suitable matches between customers and agents. With a foundation of over 150 patents, Afiniti's technology evaluates data and publicly accessible information concerning customer identities to identify effective behavioral interaction patterns, applying these findings in real-time. This dynamic application leads to enhancements in health outcomes, increased business profitability, and greater overall customer satisfaction. Furthermore, this strategy not only optimizes operational efficiency but also cultivates deeper connections between customers and service providers, resulting in a more engaged and loyal customer base.

Media

Media

Integrations Supported

SOAtest

Integrations Supported

SOAtest

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Movate

Date Founded

1996

Company Location

United States

Company Website

www.movate.com

Company Facts

Organization Name

Afiniti

Date Founded

2005

Company Location

United States

Company Website

afiniti.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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