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What is Movate?

Movate delivers comprehensive customer clustering solutions that offer profound insights into consumer sentiments, purchasing behaviors, and levels of customer satisfaction, all aimed at enhancing business performance. Additionally, their services encompass Churn Analytics and Customer Experience (CX) enhancements, such as CSAT and NPS metrics, as well as fostering Operational Excellence and improving productivity. Through an AI-driven platform, brands gain an in-depth understanding of customer lifecycles by analyzing and filtering data from a wide range of sources to present actionable insights. This analysis proves invaluable for examining customer churn and purchasing trends, as well as improving customer experience and satisfaction. These insights are now accessible to brands and organizations, empowering them to implement changes across various business areas. Such valuable information is relevant to every aspect of business operations. The platform leverages diverse data sets, including customer satisfaction metrics, support logs, and purchasing patterns based on recency, frequency, and monetary values, ensuring a thorough understanding of customer dynamics. Ultimately, this enables businesses to make informed decisions that drive growth and improve overall customer engagement.

What is Feedbox?

Our innovative system is designed to intelligently comprehend and analyze customer feedback and NPS satisfaction surveys, streamlining the decision-making process. By providing AI-driven surveys and sentiment analysis for open text responses, we enhance the overall efficiency and effectiveness of gathering insights. Additionally, we incorporate all key methodologies, including NPS and CSAT, to ensure comprehensive evaluations. Our platform serves as a holistic multichannel solution, easily accessible through tablets, QR codes, or various social media platforms, making it convenient for users to engage with. Ultimately, this system empowers organizations to better understand their customers and respond proactively to their needs.

Media

Media

No images available

Integrations Supported

SOAtest

Integrations Supported

Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$40/month/device

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Movate

Date Founded

1996

Company Location

United States

Company Website

www.movate.com

Company Facts

Organization Name

Feedbox

Date Founded

2011

Company Location

Mexico

Company Website

feedboxcem.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Categories and Features

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys

NPS

Not specified

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