Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 6 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Serviceaide Reviews & Ratings
    244 Ratings
    Company Website
  • Google AI Studio Reviews & Ratings
    42 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • Pipefy Reviews & Ratings
    594 Ratings
    Company Website
  • Freshservice Reviews & Ratings
    2,173 Ratings
    Company Website
  • Anaconda Reviews & Ratings
    625 Ratings
    Company Website
  • Gemini Enterprise Agent Platform Reviews & Ratings
    1,161 Ratings
    Company Website
  • NinjaOne Reviews & Ratings
    6,065 Ratings
    Company Website
  • G-P Reviews & Ratings
    1,133 Ratings
    Company Website
  • Paycom Reviews & Ratings
    8,504 Ratings
    Company Website

What is Moveworks?

The Moveworks AI platform combines advanced machine learning, conversational AI, and Natural Language Understanding (NLU) with deep connections to various enterprise systems, enabling full automation of IT support issue resolution. Our technology is designed to understand the specific language of businesses and the common challenges faced in IT support, allowing for instant assistance while also learning and enhancing its skills over time. Moveworks makes acquiring workplace support a seamless experience, ensuring that users encounter minimal obstacles. Central to our platform is the Intelligence Engine, a robust AI component that facilitates its operations. This innovative system transforms complex resources into straightforward solutions, significantly improving the overall user experience. By focusing on these advancements, we aim to optimize IT support processes and equip employees with effective tools for resolving their issues efficiently. In this way, Moveworks not only addresses immediate concerns but also contributes to a more productive workplace environment.

What is Jira Service Management?

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

Media

Media

Integrations Supported

AlertOps
Confluence
EZO EAM
Embedery
Emburse Abacus
Espressive Barista
FAT FINGER
GitHub
Google Docs
LOGIQ
LiveChat
Mimasa AI
PagerDuty
Realm
Slack
Statuspage
Toggl Track
Tonkean
Trello
Zoho Assist

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$20 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Moveworks

Date Founded

2016

Company Location

United States

Company Website

www.moveworks.com/platform

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.atlassian.com

Categories and Features

AI Agents for HR

Not specified

AI IT Agents

Not specified

AI Orchestration

Not specified

AI-Powered ITSM Tools

Not specified

IT Service

Not specified

Machine Learning

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

Help Desk

Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Alerting

Not specified

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Popular Alternatives

Popular Alternatives

Freshservice Reviews & Ratings

Freshservice

Freshworks
Wizr.ai Reviews & Ratings

Wizr.ai

Wizr AI