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What is Multimodal?

Multimodal focuses on developing and overseeing secure, integrated, and tailored AI automation solutions that cater to complex workflows in the financial industry. Our powerful AI agents utilize proprietary data to improve precision and work collaboratively as your digital workforce. These sophisticated agents are adept at handling a range of tasks including the processing of diverse documents, querying databases, operating chatbots, making informed decisions, and producing detailed reports. They are proficient in automating entire workflows and have the capacity for self-learning, which allows them to continually improve their effectiveness. The Unstructured AI component serves as an Extract, Transform, Load (ETL) layer, skillfully managing intricate, unstructured documents for applications such as RAG and other AI-related functions. Our Document AI is carefully trained on your specific schema to effectively extract, categorize, and organize data from a variety of sources such as loan applications, claims, and PDF reports. Moreover, our Conversational AI acts as a specialized in-house chatbot, making use of unstructured internal data to provide robust support to both customers and employees alike. In addition to these capabilities, Database AI connects with company databases to address inquiries, analyze data sets, and generate valuable insights that aid in decision-making processes. Through this extensive range of AI functionalities, we strive to optimize operations and improve productivity across multiple financial services, ensuring that our clients remain competitive in a rapidly evolving landscape. Furthermore, our commitment to innovation guarantees that we stay ahead of industry trends, continually enhancing our offerings to meet emerging challenges.

What is IBM watsonx Assistant?

IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.

Media

Media

Integrations Supported

Salesforce
Blueworx
Databricks
Genesys Cloud CX
IBM Data Refinery
IBM ILOG CPLEX Optimization Studio
IBM Watson
IBM Watson Discovery
IBM Watson Studio
IBM Z
IBM watsonx.ai
IBM watsonx.governance
NiCE CXone Mpower
Plaid
Stripe
Twilio Flex
UneeQ
Vonage Communications APIs (Nexmo)
Zendesk
voximplant

Integrations Supported

Salesforce
Blueworx
Databricks
Genesys Cloud CX
IBM Data Refinery
IBM ILOG CPLEX Optimization Studio
IBM Watson
IBM Watson Discovery
IBM Watson Studio
IBM Z
IBM watsonx.ai
IBM watsonx.governance
NiCE CXone Mpower
Plaid
Stripe
Twilio Flex
UneeQ
Vonage Communications APIs (Nexmo)
Zendesk
voximplant

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$140 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Multimodal

Date Founded

2022

Company Location

United States

Company Website

www.multimodal.dev/

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/watsonx-assistant

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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