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What is My Call Cloud?

My Call Cloud provides a powerful, reliable, and easy-to-use hosted cloud Contact Center Solutions platform. This service enables clients to effectively handle Inbound, Outbound, and Blended calls, whether their agents are located in-house or working remotely. Our partnerships with Call Center Software providers grant access to innovative features such as SMS communication, IVR message blasting with Text-to-Speech capabilities, Facebook messaging, and unique offerings like No-Dial, which allows voicemail delivery to mobile devices without ringing. Furthermore, My Call Cloud's automated dialing technologies are designed to elevate your expectations for contact center software. By optimizing lead management, businesses can streamline their call ratios, achieve sales and marketing objectives, and engage with customers instantly. Additionally, our system incorporates multiple internal do-not-call lists, ensuring adherence to the Telephone Consumer Protection Act. Ultimately, My Call Cloud's advanced cloud call center software stands out as a premier choice for businesses seeking effective communication solutions. In a constantly evolving digital landscape, our commitment to innovation ensures that clients remain ahead of the competition.

What is Dolphin Power Dialer?

Elevate your outreach initiatives to quadruple efficiency with Dolphin Cloud Power Dialer software. This innovative tool allows for effortless lead management, empowering you to grow your business through its integrated CRM, detailed reporting capabilities, and valuable coaching resources. Start your interactions on the right foot, as your contacts will simply hear “Hello,” ensuring your use of Dolphin goes unnoticed—effectively eliminating dropped calls and the annoying delays that typically plague telemarketing. Save precious time while keeping your approach fresh; with just a click, you can leave the perfect voicemail by sending an instant message directly to the recipient's machine. Boost your chances of receiving callbacks by customizing your messages prior to sending them out. Take full command of your leads with the integrated CRM, where you can take notes, categorize calls, send emails and texts, and manage your team using advanced reporting and coaching features. A power dialer streamlines the calling process, automatically dialing numbers from a pre-established list and presenting agents with the prospect's details as the phone rings, allowing for immediate engagement once the contact answers. This smooth integration not only increases productivity but also significantly enhances the overall experience for customers, making your outreach efforts more effective than ever before. As a result, your ability to connect meaningfully with potential clients will flourish, setting the stage for stronger business relationships.

Media

Media

Integrations Supported

Contact Center Compliance
Formsite
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
NetSuite
Salesforce
ServiceNow
Sugar Sell
Twilio
Vtiger CRM
Vtiger Help Desk
Wincollect
Zendesk
Zoiper

Integrations Supported

Contact Center Compliance
Formsite
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
NetSuite
Salesforce
ServiceNow
Sugar Sell
Twilio
Vtiger CRM
Vtiger Help Desk
Wincollect
Zendesk
Zoiper

API Availability

Has API

API Availability

Has API

Pricing Information

$65.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$89 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

My Call Cloud

Date Founded

2011

Company Location

United States

Company Website

mycallcloud.com

Company Facts

Organization Name

Electronic Voice Services

Company Location

United States

Company Website

www.evs7.com/power-dialer-dolphin

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Acceleration

CPQ
Campaign Management
Dialer
Email Sequencing
Email Templates
Email Tracking
List Building
Meeting Scheduler
Predictive Analytics
Reporting
Sales Gamification
Sales Intelligence
Sales Workflow Management

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