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What is MyGlue?

MyGlue acts as a unified platform for collaboration and intranet communication, creating a seamless route for engaging with end-users effectively. It eliminates the hazards tied to insecure email exchanges, informal conversations, and fragmented discussions. As IT professionals face the challenge of managing an ever-growing array of devices, data, and user accounts, adding a collaboration and intranet solution to your resources allows for the secure and easy distribution of IT documentation while collaborating with end-users. Packed with features reminiscent of IT Glue, MyGlue includes essential tools such as a password vault, checklists, and advanced security options like audit trails, version history, and SOC 2 compliance, ensuring that end-users have everything they need for successful password and document management. The newly introduced MyGlue help center streamlines the sharing of crucial documents, providing useful guides and tutorials at your fingertips. Discover a holistic approach to managing communication, documentation, and password handling across your organization and all teams, guaranteeing that everyone remains connected and well-informed. This integrated solution not only enhances productivity but also fosters a collaborative atmosphere within your workplace, making it an invaluable asset for any organization. With MyGlue, your team can confidently navigate the complexities of modern IT management while staying synchronized and engaged.

What is AI Autopilot?

AI Autopilot is a purpose-built AI automation platform engineered to help MSPs transition into an intelligent, fully agentic service model. Its AI-driven agents take over triage, classification, dispatching, and prioritization, ensuring tickets reach the right technician quickly and with complete contextual understanding. The system analyzes impact, SLA requirements, technician workload, and historical documentation to make precise automated decisions. Integrations with ConnectWise, Autotask, Kaseya BMS, Halo PSA, Ninja RMM, Datto RMM, IT Glue, Liongard, and Rewst create a unified automation ecosystem across the entire MSP stack. With Teams and Slack ticket creation, end users can request support from tools they already use, reducing friction and capturing accurate context instantly. AI Autopilot’s future roadmap introduces groundbreaking technologies such as MCP-based orchestration, intelligent RAG agents that learn from MSP knowledge bases, and crew-style multi-agent collaboration for complex workflows. The platform also plans deep LangChain and LangGraph integrations to support dynamic, multi-step decision trees. MSPs gain automated SLA enforcement, balanced ticket distribution, reduced labor costs, and reliable 24/7 coverage without adding headcount. Automation capabilities extend into RPA workflows, enabling cross-platform task execution triggered by AI intent. Altogether, AI Autopilot represents the next era of IT automation, giving MSPs the intelligence, scalability, and efficiency needed to compete in a rapidly evolving service landscape.

Media

Media

No images available

Integrations Supported

Autotask PSA
IT Glue
Liongard
Addigy
Barracuda Managed XDR
ChatGenie
Cisco Meraki
ConnectWise Automate
Cytracom
Dark Web ID
Datto Networking Appliance (DNA)
Datto RMM
Directors Desk
Evo Security
Microsoft Azure
Microsoft Teams
N-able N‑central
N‑able N-sight RMM
ScalePad
Vorex

Integrations Supported

Autotask PSA
IT Glue
Liongard
Addigy
Barracuda Managed XDR
ChatGenie
Cisco Meraki
ConnectWise Automate
Cytracom
Dark Web ID
Datto Networking Appliance (DNA)
Datto RMM
Directors Desk
Evo Security
Microsoft Azure
Microsoft Teams
N-able N‑central
N‑able N-sight RMM
ScalePad
Vorex

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

$99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IT Glue

Company Location

United States

Company Website

www.itglue.com/myglue/

Company Facts

Organization Name

AI Autopilot

Date Founded

2023

Company Location

United States

Company Website

aiautopilot.ai/

Categories and Features

Password Management

Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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