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Ratings and Reviews 0 Ratings
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What is MyUsage Customer Portal?
Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.
What is Agency Handy?
Agency Handy serves as an all-in-one client portal solution designed to optimize agency operations by integrating client management, project tracking, task assignment, billing, payments, and communication into a unified platform. Users can create detailed service catalogs with customizable options that can be made publicly available or directly integrated into their websites, in addition to setting up tailored intake and order forms to effectively gather essential client information. The platform streamlines the client onboarding process by allowing the creation of comprehensive client profiles that store important details, along with automated email invitations to speed up confirmations. Agency Handy also features robust task management capabilities, including Kanban boards for a clear visualization of project progress, real-time collaboration tools to facilitate seamless communication between teams and clients, and built-in mechanisms for feedback and file annotations. Moreover, it simplifies financial transactions with automated invoicing that supports various payment gateways, ensuring a hassle-free experience for both agencies and their clients. This comprehensive strategy significantly boosts operational efficiency while also elevating client satisfaction, establishing Agency Handy as an indispensable resource for contemporary agencies. With its user-friendly interface and versatile functionalities, Agency Handy stands out as a key player in the agency management landscape.
Integrations Supported
Itron Enterprise Meter Data Management
PayPal
Stripe
Wise
Integrations Supported
Itron Enterprise Meter Data Management
PayPal
Stripe
Wise
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Exceleron Software
Date Founded
1999
Company Location
United States
Company Website
exceleron.com
Company Facts
Organization Name
Agency Handy
Date Founded
2023
Company Location
Singapore
Company Website
www.agencyhandy.com
Categories and Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Categories and Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search