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Ratings and Reviews 0 Ratings
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What is MyUsage Customer Portal?
Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.
What is BMS Utility Billing Software?
Municipal governments and dedicated utility districts that handle billing for services like water, sewage, and waste management recognize the importance of providing accurate and timely service. The continuous billing process for these utilities is ideally suited to the automation features provided by Black Mountain’s Utility Billing Software. Integration is a key component of many Black Mountain offerings, ensuring that both our Utility Billing and Cash Receipting systems function cohesively to streamline the operations of your utility department. By adding extra modules such as automated bank drafting and online payment solutions, you can significantly enhance your operational productivity while improving customer service standards. Additionally, the Cash Receipting module consolidates payment collections and synchronizes them automatically with the General Ledger, along with other applications including Utility Billing, Business Licensing, and Accounts Receivable. This integration creates a more effective processing framework, marked by increased automation and superior overall performance. Moreover, embracing these advanced tools can dramatically reshape the functionality of your utility department, empowering you to address your customers' needs with greater efficiency and responsiveness. The result is a more organized and customer-focused service experience that can foster better community relations.
Integrations Supported
Itron Enterprise Meter Data Management
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$5000 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Exceleron Software
Date Founded
1999
Company Location
United States
Company Website
exceleron.com
Company Facts
Organization Name
Black Mountain Software
Date Founded
1993
Company Location
United States
Company Website
www.blackmountainsoftware.com/products/utility-billing-software/
Categories and Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management