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What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

What is BlueOceanUtility?

BlueOceanUtility utilizes the premier SAP Business One technology, which is recognized as a benchmark in the industry. This software empowers you to develop an advanced and budget-friendly billing system tailored to your operations. It is specifically crafted for small to medium-sized utility companies, ensuring that all your requirements are met through a unified database. The capabilities it offers are typically reserved for the largest utilities, providing features that enhance operational efficiency. Designed for ease of use, it is packaged in a way that allows you to deliver exceptional service and value to your customers. Furthermore, it can be tailored to meet your individual specifications while maintaining all data within a single comprehensive database. With intuitive Dashboard Reporting, you have immediate access to crucial insights, enabling consistency across everything from financial summaries to detailed billing analysis. Additionally, it seamlessly interfaces with ITRON®, Meter Reading Handheld Devices, and outsourced A/R Collection Services, ensuring that all utility data is captured effectively. This comprehensive approach not only streamlines your operations but also gives consumers valuable information to help them manage their energy usage more effectively. Ultimately, BlueOceanUtility's solution equips you with the tools needed to thrive in a competitive market.

Media

Media

Integrations Supported

Itron Enterprise Meter Data Management

Integrations Supported

Itron Enterprise Meter Data Management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Company Facts

Organization Name

Blue Ocean Systems

Date Founded

2005

Company Location

United States

Company Website

www.blueoceanutility.com/industry-solution

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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