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What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

What is GateIn?

The Opensource Website Framework goes beyond a conventional web development framework by providing the freedom to choose your preferred framework. With the help of the JBoss Portlet Bridge, you can either create new JSF applications or seamlessly integrate existing ones into GateIn projects. The recently released PortletBridge 2 offers compatibility with JSF 1.2 and RichFaces 3, facilitating the creation of portlets. In addition, version 3.0 has been tailored to work with JSF2, while the upcoming 3.1 versions will ensure support for RichFaces 4, thereby broadening the array of capabilities for developers. This versatility not only enhances the development process but also significantly improves the overall functionality of web applications, making it a highly attractive choice for developers aiming to elevate their projects.

Media

Media

Integrations Supported

Itron Enterprise Meter Data Management

Integrations Supported

RadiantOne

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Company Facts

Organization Name

Red Hat

Date Founded

1993

Company Location

United States

Company Website

gatein.jboss.org

Categories and Features

Meter Data Management

Not specified

Portal

Not specified

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Trash
Water

Categories and Features

Portal

Not specified

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