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What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

What is Genea Submeter Billing?

Genea provides a cloud-driven, automated submeter billing solution that easily integrates with both networked and non-networked meters, making the reading and billing process for submeters much simpler. Say farewell to the old days of clipboards and spreadsheets, and eliminate the uncertainties associated with submetering once and for all. Our cutting-edge, mobile-first platform boosts the efficiency of submeter reading and billing by removing the manual practices that have historically caused errors. By substituting traditional record-keeping techniques, your property management team can allocate more time to essential tasks, ensuring exceptional service and accurate invoicing for residents. Genea’s modern strategy for submeter billing is specifically crafted to eliminate manual workflows and bring clarity to your current system. If you're curious about experiencing these advantages for yourself, our specialists can assess your existing submeter billing spreadsheets to uncover errors that may lead to incorrect charges for your tenants, ultimately facilitating enhanced accuracy in your billing methods. This proactive evaluation not only promotes significant gains in efficiency but also enhances tenant satisfaction, paving the way for a more streamlined management process overall. Embrace the future of submeter billing with Genea and transform the way you manage your properties.

Media

Media

Integrations Supported

Active Directory
Building Engines
Cisco Meraki
Cisco Webex
Eagle Eye Networks
Envoy
Genea Access Control
Google Workspace
Lane
MRI Software
Milestone Analytics
Okta
OneLogin
Proxyclick
Salient
Splash
VTS
Yardi Advanced Budgeting & Forecasting
YouCanBookMe
exacqVision

Integrations Supported

Active Directory
Building Engines
Cisco Meraki
Cisco Webex
Eagle Eye Networks
Envoy
Genea Access Control
Google Workspace
Lane
MRI Software
Milestone Analytics
Okta
OneLogin
Proxyclick
Salient
Splash
VTS
Yardi Advanced Budgeting & Forecasting
YouCanBookMe
exacqVision

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Company Facts

Organization Name

Genea

Company Location

United States

Company Website

www.getgenea.com/products/submeter-billing/

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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