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What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

What is Honeywell Connexo?

To address the changing needs of the future, it is essential for utilities to be equipped and ready to tackle upcoming challenges. Connexo provides an effective solution by seamlessly integrating utility intelligence with innovative "self-healing" optimization within a single, forward-thinking application, offering a holistic view of your investments in advanced metering infrastructure (AMI). What distinguishes Connexo is its ability to transform data collection and analysis into a foundation for obtaining deeper insights. Building on this, Videre enhances the process by converting those insights into actionable solutions that can be implemented right away. Utilizing cutting-edge technology and the synergy of data along with UAVs, routine inspections, predictive maintenance, and element management are now performed with greater efficiency and reliability. The advanced analytics offered by this system generate actionable insights that support thorough investigations and assist in recovering lost revenue. Furthermore, it facilitates the operation of mesh networks to promote data collection, which not only improves optimization but also enhances communication, ensuring that utilities can flourish in a more complex environment. This integration of capabilities not only empowers utilities to optimize their investments but also equips them to face unforeseen challenges with confidence and resilience. As a result, the future of utilities is looking brighter, with enhanced strategies in place to meet the demands of tomorrow.

Media

Media

Integrations Supported

Honeywell Smart Energy
Itron Enterprise Meter Data Management
SuiteOp
ThinkUEM

Integrations Supported

Honeywell Smart Energy
Itron Enterprise Meter Data Management
SuiteOp
ThinkUEM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Company Facts

Organization Name

Honeywell

Company Location

United States

Company Website

www.smartenergy.honeywell.com/honeywell-connexo/

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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