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What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

What is Honeywell Smart Energy?

Honeywell is at the forefront of transforming the energy sector by innovating the future energy grid. Our pioneering IoT solutions and all-encompassing system offerings are revolutionizing utility business models through deeper insights, enhanced optimization, greater reliability, and elevated safety protocols. By merging our expertise in smart metering with next-generation grid technologies and edge-to-cloud functionalities, we are addressing the changing needs of today's world. This strategy sets a foundation for digital demand, intelligent utilities, and sophisticated smart cities. Our advancements enable utility providers to strike a better balance between resource management, grid resilience, operational efficiency, and customer satisfaction. The time to innovate your gas operations is now. Honeywell is redefining gas flow management by introducing heightened flexibility, reliability, efficiency, and safety improvements. Unlock the full potential of your data to boost your operational effectiveness with our advanced connected IoT technologies. You can learn how to oversee your assets from a distance while collecting and interpreting critical data to propel your business ahead successfully. By adopting these innovations, you position your operations to excel within an increasingly intricate energy landscape, ensuring long-term success and sustainability for your enterprise.

Media

Media

Integrations Supported

Itron Enterprise Meter Data Management

Integrations Supported

Honeywell Connexo

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Company Facts

Organization Name

Honeywell

Company Location

United States

Company Website

www.smartenergy.honeywell.com

Categories and Features

Meter Data Management

Not specified

Portal

Not specified

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Trash
Water

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