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What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

What is Landis+Gyr AIM?

Landis+Gyr AIM is a comprehensive smart metering software solution designed to help energy companies efficiently collect, manage, and analyze metering data across complex, multi-utility environments. Central to the Gridstream Connect offering, AIM integrates smart meters with flexible communication networks, advanced software tools, and extensive service support to deliver a seamless metering infrastructure. Its modular, open design ensures adaptability in a rapidly changing energy market, supporting automated task flows, data validation, and flexible data formats. The system excels in multi-energy metering, enabling utilities to manage diverse energy sources with a single platform. Through proprietary interfaces and adherence to standards like IEC61968-9, AIM ensures interoperability and bi-directional communication with third-party devices and systems, promoting integration and data sharing. The software also offers value-added features such as deployment management and detailed reporting capabilities. Proven over decades, Landis+Gyr AIM supports more than two million metering points across Europe, the Middle East, and Africa. This scalability and reliability make it a trusted choice for utility providers looking to modernize their metering infrastructure. By enhancing network management and business processes, AIM empowers utilities to respond efficiently to market demands and regulatory requirements. Overall, it offers a future-proof platform that balances flexibility, efficiency, and operational control.

Media

Media

Integrations Supported

Itron Enterprise Meter Data Management
WATT-Net

Integrations Supported

Itron Enterprise Meter Data Management
WATT-Net

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Company Facts

Organization Name

Landis+Gyr

Company Location

United States

Company Website

www.landisgyr.eu/product/gridstream-aim/

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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