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Ratings and Reviews 0 Ratings
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What is MyUsage Customer Portal?
Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.
What is MECOMS Meter Data Management?
MECOMS Meter Data Management (MDM) prioritizes the preservation of data integrity amidst the substantial flow of information it encounters. This all-encompassing MDM platform tackles every facet of meter data collection, validation, and calculation, converting raw meter readings into reliable consumption data. MECOMS enhances interaction with smart meters by facilitating two-way communication, adeptly managing large volumes of smart metering information. It also features Automatic Meter Reading (AMR) as a core capability. The system can effortlessly integrate with existing setups such as MV90 and possesses native compatibility with a variety of automatic meters. MECOMS efficiently collects metering information from diverse sources, allowing end users to input their index readings via a self-service portal. Moreover, our advanced smart data application server can directly retrieve smart metering data either from the meter itself or through an integration process. In addition, the platform enables the establishment of routes for meter readers, allowing them to gather readings directly in the field, which significantly boosts operational effectiveness. By ensuring that organizations can uphold precise data, MECOMS also plays a crucial role in fulfilling customer demands proficiently, thereby fostering enhanced customer satisfaction and trust in the service provided.
Integrations Supported
Itron Enterprise Meter Data Management
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Exceleron Software
Date Founded
1999
Company Location
United States
Company Website
exceleron.com
Company Facts
Organization Name
MECOMS
Company Location
Belgium
Company Website
www.mecoms.com/products-solutions/mecoms-365/meter-data-management/
Categories and Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management