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What is N‑able N-sight RMM?

N-able N-sight RMM, a cloud-based IT platform, empowers Managed Service Providers (MSPs) to deliver essential technology services in mere hours instead of taking weeks or even months. With intuitive graphical dashboards that emphasize alerts, you can focus on what truly matters for your operations. Built-in remote access and security functionalities ensure that you can effectively support and safeguard your business right from the start. Additionally, you have the option to incorporate extra security measures and add-on services whenever you're ready to enhance your offerings. Among its features, N-able RMM includes remote access, network path visualization, and automated monitoring and upkeep. Furthermore, N-able N-sight RMM is available for download as mobile applications on both Android and iOS, enabling users to address issues from virtually any location. This flexibility allows for seamless management of IT challenges, enhancing operational efficiency.

What is Acronis Automation?

Acronis Automation is an advanced Professional Services Automation (PSA) tool tailored for Managed Service Providers (MSPs), aimed at enhancing and refining their operational efficiencies. It boasts a range of powerful functionalities including automated billing and invoicing, management of service desks, customer relationship management (CRM) capabilities, project oversight, inventory management, and key performance indicator (KPI) tracking. By integrating seamlessly with Acronis' Remote Monitoring and Management (RMM), cybersecurity solutions, and data protection offerings, it creates a cohesive framework for handling support tickets, streamlining workflows, and evaluating business outcomes. This all-encompassing platform minimizes manual tasks, boosts operational efficiency, and elevates customer satisfaction, allowing MSPs to concentrate on offering outstanding services and fostering growth. As a result, Acronis Automation not only supports the day-to-day functions of MSPs but also empowers them to scale their businesses effectively.

Media

Media

Integrations Supported

Autotask PSA
BrightGauge
Cove Data Protection
IT Glue
N-able EDR
N-able MSP Manager
Network Glue
ScalePad

Integrations Supported

ConnectWise Cybersecurity Management
ConnectWise RMM
Datto RMM
Datto Workplace
Gmail
Microsoft 365
N-able N‑central
N‑able N-sight RMM
QuickBooks Online
QuickBooks Online Advanced
Sage Accounting
Stripe

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$49.00/month/user
All-in monthly fee per user (based on annual subscription).
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

N-able

Date Founded

2014

Company Location

United States

Company Website

www.n-able.com/products/rmm

Company Facts

Organization Name

Acronis

Date Founded

2003

Company Location

Switzerland

Company Website

www.acronis.com/en-us/products/cloud/cyber-protect/automation/

Categories and Features

ITSM

Asset Tracking
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Access Control (NAC)

Authentication
Authorization
Automated Hotfix / Updates
Centralized Policy Management
Dashboard
Device Auto-Provisioning
Device Self-Registration
Quarantine / Remediation
Secure Guest Access

Network Monitoring

IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Security

Access Control
Analytics / Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Custom Patches
Network Wide Management
Patch Prioritization
Patch Testing
Vulnerability Scanning

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts

Server Management

Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Server Monitoring

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Self Service Portal
Service Reporting
Ticket Management

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Project Management
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Portfolio Management
Project Management
Proposal Generation
Quote Management
Time & Expense Tracking

RMM

Not specified

Service Desk

Change Management
IT Asset Management
Incident Management
Mobile Access
SLA Management
Self Service Portal

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

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