NEXT vs. Dovetail

Introducing a revolutionary platform powered by AI for discovering products that turns customer interactions into actionable insights. Say goodbye to guesswork in decision-making; simply turn to NEXT AI for reliable and informed insights. This advanced system generates meaningful responses and backs them up with customer video clips, enabling you to make decisions with confidence. NEXT AI is designed to pinpoint, highlight, summarize, and extract key moments from customer interactions. Wave goodbye to monotonous tasks, as NEXT AI can effortlessly generate user stories, bug reports, ideation briefs, and much more, all based on customer feedback. By integrating crucial highlights from customer interactions, you can create engaging narratives that resonate with your team and stakeholders alike. With NEXT AI, you can consistently depend on data-driven insights rather than assumptions, ensuring your decision-making process is rooted in actual customer experiences. This innovative tool not only enhances efficiency but also fortifies your strategy with a deeper understanding of your customers' needs and preferences.

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.