Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Intradiem Reviews & Ratings
    90 Ratings
    Company Website
  • Workable Reviews & Ratings
    1,021 Ratings
    Company Website
  • Ubeya Reviews & Ratings
    129 Ratings
    Company Website
  • Tickeron Reviews & Ratings
    7 Ratings
    Company Website
  • Kantata Reviews & Ratings
    2,231 Ratings
    Company Website
  • Crelate Reviews & Ratings
    673 Ratings
    Company Website
  • ShapeNet Reviews & Ratings
    84 Ratings
    Company Website
  • Code3 Strategist Reviews & Ratings
    6 Ratings
    Company Website
  • NINJIO Reviews & Ratings
    390 Ratings
    Company Website
  • Cynet All-in-One Cybersecurity Platform Reviews & Ratings
    372 Ratings
    Company Website

What is NICE Employee Engagement Manager (EEM)?

The NICE Employee Engagement Manager (EEM) serves as a pivotal component of the NICE Intelligent WFM SuiteTM, delivering an all-encompassing workforce management solution that emphasizes intelligent automation for managing daily operations. EEM improves staffing efficiency following the release of WFM schedules, effectively responding to staffing requirements both during the day and in the upcoming weeks. By actively identifying staffing gaps, EEM prevents potential challenges before they escalate. It adeptly resolves staffing shortages by constantly and automatically detecting vacancies, selecting appropriate substitutes, customizing shift change suggestions, and ensuring that all schedules are updated without delay. Moreover, EEM enhances employee participation by offering personalized self-scheduling options along with pre-approved selections for immediate and short-term requirements, providing round-the-clock access through various channels, and delivering timely updates about schedule changes via alerts on desktops and mobile applications. This method not only optimizes operations but also cultivates a workforce that is more engaged and adaptable, ultimately leading to improved job satisfaction and productivity among employees.

What is Cogito?

The landscape of interactions within contact centers is experiencing a noteworthy change. With the rise of digital technology, conversations conducted over voice channels are becoming increasingly complex and serious, requiring a more personalized approach. In these pivotal moments, customer loyalty is largely dependent on the genuine connections formed during emotionally significant conversations. However, many companies struggle to adequately train their phone representatives—whether they are in-house, remote, or part of a Business Process Outsourcing (BPO) team—on the vital soft skills necessary for ensuring customer satisfaction. Additionally, there is often a lack of crucial behavioral insights that could drive improvements and clarify the impact of each customer interaction. To bridge this gap, Cogito offers an AI-based coaching platform designed to boost the emotional intelligence of phone representatives, which in turn fosters more impactful interactions with customers. This groundbreaking strategy not only aids in cultivating essential skills but also allows organizations to create a more compassionate customer service atmosphere. As companies implement these solutions, they can expect to see a marked improvement in both employee performance and customer satisfaction.

Media

Media

Integrations Supported

AmplifAI
Amazon Connect
Amazon Web Services (AWS)
Avaya Aura
Five9
Genesys Cloud CX
Salesforce

Integrations Supported

AmplifAI
Amazon Connect
Amazon Web Services (AWS)
Avaya Aura
Five9
Genesys Cloud CX
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NICE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/engage/workforce-optimization/employee-engagement-manager/

Company Facts

Organization Name

Cogito Corp

Date Founded

2007

Company Location

United States

Company Website

cogitocorp.com

Categories and Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Popular Alternatives

Popular Alternatives

Qfiniti Reviews & Ratings

Qfiniti

OpenText CEM