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What is NICE Proactive AI Agent?

NICE's Proactive AI Agent is an innovative solution designed to enhance complex customer interactions across various industries, including healthcare, finance, telecommunications, and education. By engaging customers throughout their journey, it anticipates needs and addresses potential problems proactively, which significantly lowers the number of incoming inquiries. This advanced agent can handle lengthy interactions that may extend over days, weeks, or even years, maintaining consistent communication through multiple channels like text, email, web forms, and voice calls. With more than 30 ready-to-deploy applications, it automates over 90% of customer interactions, freeing human agents to concentrate on more intricate, high-value engagements when needed. This approach not only increases customer satisfaction but also improves operational efficiency by reducing manual tasks and cutting costs, leading to a more streamlined customer service environment. Moreover, the deployment of this AI technology promotes a more tailored experience, enabling businesses to cultivate stronger, lasting relationships with their customers as they evolve. Ultimately, the adoption of such innovative solutions positions companies to thrive in a competitive landscape.

What is Lindy?

Lindy is an AI-driven assistant crafted to enhance efficiency in professional environments. It integrates effortlessly with a variety of platforms such as Gmail, Zoom, and Twilio. Users can automate various workflows, including email handling, customer service interactions, scheduling, and data entry for customer relationship management. With its user-friendly interface, individuals can develop AI agents in just a few minutes, simplifying intricate tasks without needing any programming knowledge. Additionally, Lindy provides customizable templates tailored to distinct requirements. A notable feature is its ability to transform real-time communications between healthcare providers and patients into precise and detailed notes. By utilizing Lindy, professionals can prioritize critical elements of their roles while allowing routine tasks to be managed effectively and effortlessly. This not only boosts productivity but also enhances overall job satisfaction.

Media

Media

Integrations Supported

Airtable
Gmail
Google Calendar
Google Docs
Google Drive
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Linear
LinkedIn
NICE CXone Mpower
Salesforce
Slack
Twilio
X (Twitter)

Integrations Supported

Airtable
Gmail
Google Calendar
Google Docs
Google Drive
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Linear
LinkedIn
NICE CXone Mpower
Salesforce
Slack
Twilio
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49.99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NICE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/products/proactive-ai-agent

Company Facts

Organization Name

Lindy AI

Date Founded

2023

Company Location

United States

Company Website

www.lindy.ai/

Categories and Features

Categories and Features

Medical Transcription

Abbreviation Expansion
Archiving & Retention
Audio File Management
Audio Transmission
Customizable Macros
Transcription Reporting
Voice Capture
Voice Recognition

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