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What is NICE Workforce Management (WFM)?

NICE Workforce Management is recognized as the leading option in the workforce management software market. This solution delivers highly accurate and actionable scheduling alongside insightful forecasts, enabling organizations to effectively reduce labor inefficiencies and meet their goals through advanced forecasting technology. Adopting NICE WFM allows companies to optimize workforce size, improve long-term planning, elevate agent engagement, and boost overall operational efficiency. With this comprehensive solution, organizations can enhance critical metrics like schedule adherence, attendance, agent satisfaction, and engagement. Furthermore, it alleviates the administrative workload and maintenance challenges typically associated with workforce management systems. By maximizing employee utilization and refining the scheduling process, businesses can significantly improve customer experiences through a more intelligent approach to forecasting and scheduling. As digital channels require tailored workforce strategies and performance metrics, it is essential to ensure thorough planning and appropriate staffing levels. Being adequately prepared for unexpected situations allows businesses to adjust staffing swiftly and effectively. Embrace the future of workforce management with assurance and readiness to tackle new challenges!

What is Ascent WorkZone?

The Ascent WorkZone workforce-management platform forecasts workload demands and crafts optimal strategies to effectively tackle these demands, converting those strategies into actionable schedules while assigning employees accordingly and making real-time modifications as conditions evolve. By synchronizing the size, timing, and configuration of your workforce with the required tasks, this innovative system significantly lowers operational expenses. Moreover, it simplifies the planning process, reducing the hours that planners, managers, and supervisors dedicate to scheduling and management tasks. The Ascent WorkZone platform is adept at dynamically adjusting work schedules based on real-time data and environmental changes. Additionally, it proactively identifies challenges such as employee shortages, excess personnel, and unassigned duties, offering recommendations for staff reassignments, early dismissals, and efficient use of overtime hours when necessary, ensuring optimal utilization of your workforce. This cutting-edge system not only boosts efficiency but also fosters enhanced employee satisfaction and productivity, creating a more harmonious work environment. Ultimately, businesses leveraging this platform can expect a more streamlined operation, leading to better overall performance and employee engagement.

Media

Media

Integrations Supported

Haiku
Inbenta Search

Integrations Supported

Haiku
Inbenta Search

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NICE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/products/workforce-management

Company Facts

Organization Name

Ascent Technology

Date Founded

1986

Company Location

United States

Company Website

www.ascent.com

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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