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Ratings and Reviews 0 Ratings
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What is NITRO IT Help Desk?
Discover the most effective and all-encompassing IT Help Desk solution designed for SharePoint, Office 365, and Teams, adopted by organizations worldwide! This innovative platform allows for the swift resolution of both hardware and software issues, significantly minimizing downtime and ensuring that your employees can concentrate on their core responsibilities. By equipping IT support teams with the appropriate tools and features, they can optimize their efficiency and enhance service quality for both customers and staff alike. Leverage the capabilities of Office 365, Teams, and SharePoint to systematically track IT-related requests and manage queues with ease. This approach not only expedites ticket resolution, thereby boosting end-user satisfaction, but also contributes to a reduction in operational costs, all while keeping your workforce engaged and productive. Ultimately, investing in this IT Help Desk can lead to a more streamlined and responsive support experience for everyone involved.
What is IGTech365?
Each day, we commit ourselves to delivering exceptional IT outsourcing services that operate smoothly in the background. The best kind of managed IT service is one that you hardly notice, thus enabling you to focus on your primary business pursuits. Our extensive IT outsourcing offerings and network management are designed for businesses like yours, effectively addressing diverse requirements such as user support, employee training, troubleshooting, and desktop assistance. We oversee all aspects of network administration, including the management of firewalls, routers, and switches. With our Microsoft support, you remain connected as we take on the burden of lengthy hold times on your behalf. Our cloud services encompass Azure, VMWare, blob storage, and virtual servers, in addition to implementing Microsoft 365 and Office 365 solutions. Furthermore, we manage Microsoft licensing as your Cloud Solution Provider (CSP), particularly in light of significant changes occurring from January 1, 2022. Our help desk and network support are available 24/7, allowing you to save up to 75% or more on IT payroll costs through outsourcing, which is a wise decision considering the unpredictability of employee availability due to factors like illness, vacations, or turnover. Collaborating with a managed IT service provider like IGTech365 offers you the advantage of a stable monthly fee, making it far more economical than the expense of hiring a single IT specialist, while also guaranteeing that your technological needs are handled with expertise. Ultimately, our goal is to empower your business by allowing you to leverage technology without the hassle of managing it yourself.
Integrations Supported
Microsoft 365
Microsoft SharePoint
Microsoft Teams
NITRO Studio
Integrations Supported
Microsoft 365
Microsoft SharePoint
Microsoft Teams
NITRO Studio
API Availability
Has API
API Availability
Has API
Pricing Information
Contact Us
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Crow Canyon Software
Date Founded
1999
Company Location
United States
Company Website
www.crowcanyon.com/sharepoint-applications/it-help-desk/
Company Facts
Organization Name
IGTech365
Date Founded
2015
Company Location
United States
Company Website
www.igtech365.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management