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What is NTT Global Data Centers?

Global Data Centers functions as a division of NTT Ltd., featuring one of the largest platforms in the world. As highlighted by IDC's MarketScape, NTT is recognized as one of the top three leaders in Colocation and Interconnection Services, operating in over 20 countries and regions, which includes North America, Europe, Africa, India, and the Asia-Pacific. Acting as a neutral service provider, we enable access to a wide range of cloud providers, various Internet Exchanges, and telecommunications networks, all underpinned by our own tier 1 global IP infrastructure that is fully compliant with IPv6 standards. Our clients benefit from tailored infrastructure solutions that are enhanced by consistent best practices in design and operations, which are uniformly applied across our reliable, scalable, and flexible data centers. We understand that every business, irrespective of its size, has unique requirements and goals concerning their data center framework, and we strive to address these diverse needs with accuracy and professionalism. This dedication not only supports our clients in optimizing their technology use but also empowers them to fulfill their strategic objectives effectively and efficiently. Ultimately, we aim to be a trusted partner in our clients' journey towards leveraging advanced technological solutions for growth.

What is IpSCAPE?

ipSCAPE offers state-of-the-art cloud technology designed to improve customer experiences, featuring a multitude of scalable and easily integrated options. The platform showcases a modern, intuitive user interface that simplifies the process of creating campaigns and enables real-time tracking of customer service and sales efforts. Originating from Australia, ipSCAPE caters to the diverse multi-channel communication requirements of major companies, large organizations, and governmental entities. With all communication functionalities embedded within the ipSCAPE platform, users can sidestep the complexities of complicated integrations or expensive additional features. It encompasses a wide range of communication methods, including voice calls, emails, web chats, and SMS, allowing businesses to connect with customers in their preferred ways and cultivate exceptional interactions. Furthermore, it incorporates advanced dialing and lead management capabilities to boost the efficiency of contact centers and enhance sales conversion rates. By adopting this all-encompassing system, businesses can effectively position themselves to thrive in an ever-changing marketplace, ensuring that they meet and exceed consumer expectations.

Media

Media

Integrations Supported

XTEL AI
CARPL
DataVantage
NTT Managed Infrastructure
PQShield
Wildix
Yuno

Integrations Supported

XTEL AI
CARPL
DataVantage
NTT Managed Infrastructure
PQShield
Wildix
Yuno

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NTT Global Data Centers

Date Founded

2000

Company Location

United Kingdom

Company Website

datacenter.hello.global.ntt/en

Company Facts

Organization Name

IpSCAPE

Date Founded

2005

Company Location

Australia

Company Website

www.ipscape.com.au

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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