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What is Nakisa Workforce Planning?
By leveraging workforce analytics, comprehensive visualizations, organizational charts, and reporting tools, you can enhance your comprehension of the organization. Implementing machine learning can streamline root cause analysis and identify HR issues effectively. Additionally, forecasting the effects and results of organizational changes enables a proactive and adaptable approach. Embracing continuous AI-driven design can modernize your organizational structure, paving the way for a more advanced future state. This approach empowers the business team to create an organization that is not only well-structured but also capable of scaling and adapting swiftly to changes, all while improving talent retention and hiring processes. Furthermore, finance teams benefit from predictive reporting that provides insights into anticipated HR budgets, allowing for informed financial planning and strategic decision-making.
What is EvaluAgent?
Our Quality Assurance Platform is specifically crafted to enable Contact Centers such as yours to significantly improve the overall experiences of customers, agents, and users, leading to enhanced outcomes. By simply responding to a few easy questions, you can evaluate your current status on the journey to Smart Quality, and we will provide personalized suggestions to advance your QA methodologies. Minimize risks by aggregating customer insights, performance indicators, and text analysis to quickly identify conversations that warrant your attention. Effortlessly integrate and access interactions, survey responses, and performance analytics within the most extensive QA and enhancement platform on the market. Automatically assess each call, email, and chat exchange to detect lapses in customer experience and compliance. Tailor your own signals and filters to direct specific conversations to your QA team for comprehensive assessment and investigation of underlying issues. Generate actionable reports that can be effectively leveraged by your business. Furthermore, demonstrate the return on investment by monitoring how your QA efforts improve operational efficiency, stimulate sales, and elevate satisfaction for both customers and employees. By utilizing our platform, you can uphold exceptional standards while also nurturing a culture of perpetual improvement throughout your organization, ultimately leading to a more engaged workforce and delighted customers.
Integrations Supported
Assembled
Beam AI
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier
Integrations Supported
Assembled
Beam AI
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Nakisa
Date Founded
1990
Company Location
Canada
Company Website
nakisa.com/products/workforce-planning-software/
Company Facts
Organization Name
EvaluAgent
Date Founded
2012
Company Location
United Kingdom
Company Website
www.evaluagent.com
Categories and Features
Succession Planning
"What If" Scenarios
360 Degree Feedback
Career Development
Competency Scale
Employee Profile
Goal Management
Organizational Charting
Performance Management
Recruiting Management
Succession Management
Talent Management
Career Development Planning
Compensation Management
Competency Management
Employee Lifecycle Management
Goal Setting / Tracking
Job Description Management
Onboarding
Performance Appraisal
Recruiting Management
Succession Planning
Training Management
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce