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What is Narvar?

Creating a compelling post-purchase experience through effective order tracking, communication, and seamless returns processes fosters customer loyalty. Narvar is here to support your needs, whether you're a budding direct-to-consumer startup or an established global brand. By utilizing predictive delivery dates, you can set transparent expectations that enhance conversion rates. To boost customer engagement and drive additional sales, offer tailored, brand-consistent order tracking experiences. Implementing multi-channel messaging that resonates with your audience ensures that every interaction matters throughout the consumer journey. Additionally, by providing exceptionally convenient returns experiences, you can enhance customer satisfaction while managing costs and maximizing revenue opportunities. With offices strategically located across North America, Europe, and Asia Pacific, we are well-equipped to assist retailers worldwide. Our main office is based in the San Francisco Bay Area, where we focus on setting clear delivery expectations before purchase, thereby building consumer confidence and increasing overall revenue. An exceptional post-purchase experience not only retains customers but also encourages them to return for future purchases.

What is Everest 7?

Everest, developed by Lynk Software, Inc., is an innovative, cloud-driven complaint management and quality control solution designed to cater to the needs of both large and mid-sized companies across diverse industries. This platform is not only user-friendly but also offers extensive customization options. By efficiently addressing every concern or issue, Everest enhances service quality and fosters customer loyalty. Users of Everest can manage customer inquiries and complaints through multiple channels such as phone, email, mobile applications, remote call centers, and the organization's website, ensuring seamless communication. Additionally, the software's versatility allows organizations to adapt it to their specific operational requirements, making it a valuable asset for managing customer relationships.

Media

Media

Integrations Supported

Accumula
Adobe Target
Appbrew
Canopy
Chatdesk
DPD
FedEx Ship Manager
IBM Cloud
Magento
Microsoft Dynamics 365
Oracle Cloud Infrastructure
Oracle Responsys
Radial
Reflektion
SAP Cloud Platform
Salesforce Commerce Cloud
Salesforce Service Cloud
Shopify Plus
Vibes

Integrations Supported

Accumula
Adobe Target
Appbrew
Canopy
Chatdesk
DPD
FedEx Ship Manager
IBM Cloud
Magento
Microsoft Dynamics 365
Oracle Cloud Infrastructure
Oracle Responsys
Radial
Reflektion
SAP Cloud Platform
Salesforce Commerce Cloud
Salesforce Service Cloud
Shopify Plus
Vibes

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Narvar

Date Founded

2012

Company Location

United States

Company Website

corp.narvar.com

Company Facts

Organization Name

Lynk Software

Date Founded

1970

Company Location

United States

Company Website

www.lynksoftware.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CAPA

Audit Management
CAPA Planning
Change Management
Complaint Management
Incident Management
Nonconformance Tracking
Quality Control
Risk Management
Root Cause Analysis
Training Management

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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