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What is Navidium?

Navidium Shipping Protection is changing the traditional shipping insurance model by turning the issues of lost, stolen, or damaged shipments into a lucrative opportunity for retailers. By simplifying the process of collecting shipping protection fees and retaining these funds, merchants can manage claims effectively while providing outstanding customer service throughout the purchasing journey. This forward-thinking strategy enables businesses to address claims in-house, allowing them to use the acquired protection fees to mitigate losses from inevitable shipping errors. The surplus at the end of each month directly boosts the merchant's bottom line, fostering a beneficial scenario for both merchants and their clients. In essence, this platform not only ensures the safety of shipments but also equips merchants with the means to prosper financially amid the unpredictability of shipping logistics. As a result, it creates a sustainable business model that aligns the interests of retailers with those of their customers.

What is Extend?

Extend offers merchants cutting-edge solutions for product and shipping protection, allowing them to increase their revenue while also protecting their customers from possible damages or losses. Each sale of an Extend protection plan positively impacts merchants' financial performance by directly boosting their profit margins. Our protection plans are designed to address specific customer needs, effectively shielding them from issues such as mechanical failures and accidental damages. The claims process is notably efficient, with over 98% of Extend claims resolved in less than 90 seconds, turning potential customer dissatisfaction into positive experiences. By facilitating rapid and effective claim resolutions, merchants can transform critics into loyal brand advocates and repeat purchasers. Moreover, with our dedicated team of data analysts and marketing experts consistently enhancing Extend's offerings, merchants gain valuable insights into performance trends while maximizing their revenue potential. Trusted by a multitude of retail partners, Extend's protection plans not only elevate customer satisfaction but also bolster profit margins, creating a mutually beneficial situation for both merchants and their customers. This collaboration cultivates a community of satisfied clients who are more inclined to return and enthusiastically recommend the services to others, ultimately fostering long-term business relationships. In this way, Extend not only safeguards investments but also enriches the overall shopping experience.

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Integrations Supported

BigCommerce
Canopy
Magento
NetSuite
Salesforce Agentforce Commerce
Shopify
WooCommerce

Integrations Supported

BigCommerce
Canopy
Magento
NetSuite
Salesforce Agentforce Commerce
Shopify
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Navidium

Date Founded

2021

Company Location

United States

Company Website

navidiumapp.com

Company Facts

Organization Name

Extend

Date Founded

2019

Company Location

United States

Company Website

www.extend.com

Categories and Features

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

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