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What is NebulaCRS?
HTI focuses on crafting exceptional cloud-based hotel management software specifically designed for the global hospitality industry. Their flagship product, Central Reservations (CRS), exemplifies the benchmark for quality in this field. Nebula is poised to take over from eRes in the Global CRS landscape, aiming to deliver an all-encompassing cloud suite that integrates reservations, channel management, food and beverage services, and inventory control solutions. NebulaCRS, which enhances the existing capabilities of eRes CRS, is recognized as a premier cloud-driven Central Reservations and distribution platform. It allows real-time management of rates and availability for properties of any size, ensuring flexibility and responsiveness. Additionally, the platform boasts a distinguished Call Centre, enabling smooth distribution for both guests and agents searching for accommodation options. Users can create an unlimited array of base rates, facilitating a dynamic derived rates strategy that focuses on maximizing revenue potential. With connections to over 50 channels and an ongoing effort to onboard further options, both eRes and Nebula prove to be the optimal choices for hospitality professionals seeking powerful solutions. The unwavering advancement of their products highlights HTI’s dedication to innovation and excellence in the realm of hotel management technology, ensuring they remain at the forefront of the industry. This commitment positions them as leaders in offering comprehensive and effective solutions for hotel operators worldwide.
What is Cendyn Call Center?
Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services.
Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation.
It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele.
This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses.
Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.
Media
No images available
Integrations Supported
NebulaPMS
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
HTI
Company Location
South Africa
Company Website
www.htihospitality.tech/eres-crs/
Company Facts
Organization Name
Cendyn
Date Founded
1996
Company Location
United States
Company Website
go.cendyn.com/cendyn/sourceforge/call-center
Categories and Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics