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Ratings and Reviews 0 Ratings
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What is NeoCEE?
A reliable, user-friendly, and efficient solution specifically designed for managing energy-related projects. This groundbreaking platform combines multiple functionalities, including insulation, heat pumps, VMC, and solar panels, while offering a detailed overview of your customer base. Performance metrics are prominently displayed on a customizable and easy-to-navigate dashboard. Improved teamwork is facilitated through fully integrated enterprise tools, minimizing the chances of expensive mistakes. Maintain a competitive edge by implementing effective procedures and utilizing appropriate resources, ensuring that all business information remains up-to-date and securely stored. You can manage your operations from anywhere! NeoCEE enables you to track every phase, from generating potential clients to the successful conclusion of projects. When both installers and managers leverage NeoCEE, they benefit from the seamless sharing of customer data, and our offerings are crafted to enhance communication among all stakeholders involved. Additionally, we provide options to customize the CRM to align with your unique workflow, drawing on our expertise in digital and process management to enhance your operational efficiency. This adaptability not only boosts productivity but also contributes to a more integrated and efficient workplace, fostering collaboration and innovation among all team members.
What is Eudata Customer Engagement?
We are excited to unveil an all-encompassing agent cockpit that boasts advanced voice capabilities, omnichannel solutions, and in-depth customer profiles. The platform's seamless integration is made possible through user-friendly plug-ins that cater to both customized and legacy CRM systems, as well as a variety of productivity applications. To further enhance user experience, an always-on agent BOT is on standby to guide individuals through processes and help them leverage the necessary tools effectively. Central to this platform is a comprehensive database that meticulously monitors each stage of the customer journey, offering detailed profiles and cross-channel histories that agents and supervisors can access in real time. Moreover, the inclusion of a powerful reporting tool allows for in-depth analysis of all key performance indicators relevant to your operations. The AI-driven chatBOT commands full control over automated conversational processes across multiple channels, ensuring smooth interactions. With millions of users engaging with the platform each month, it significantly improves both customer interactions and agent efficiency. Additionally, by incorporating WhatsApp support, your sales and customer service initiatives become more streamlined, enabling countless individuals to connect via web and mobile devices. This interconnected strategy not only heightens operational efficiency but also significantly enhances the overall experience for customers and agents alike, creating a more cohesive and satisfying interaction environment. As a result, organizations can expect to see improvements in both customer satisfaction and agent productivity.
Integrations Supported
Euronovate
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NeoCEE
Company Location
United States
Company Website
neocee.ornsoft.com
Company Facts
Organization Name
Eudata
Company Location
Italy
Company Website
eudata.com/conversational-customer-service/
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content