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Media

Media

Integrations Supported

Cx Moments
Dropbox
Gmail
HelpShelf
Hubstaff
Jira Service Management
Klaus
KonnectzIT
LinkedIn
Parsey
PrintCommerce
Salesforce
StackStorm
Stackreaction
Stripe
Teamwork.com
Xero
Zoho CRM
Zuora

Integrations Supported

Cx Moments
Dropbox
Gmail
HelpShelf
Hubstaff
Jira Service Management
Klaus
KonnectzIT
LinkedIn
Parsey
PrintCommerce
Salesforce
StackStorm
Stackreaction
Stripe
Teamwork.com
Xero
Zoho CRM
Zuora

API Availability

Has API

API Availability

Has API

Pricing Information

$120 per month
Free Trial Offered?
Free Version

Pricing Information

$9.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Neocase Software

Date Founded

2001

Company Location

United States

Company Website

www.neocasesoftware.com

Company Facts

Organization Name

Kayako

Date Founded

2001

Company Location

United Kingdom

Company Website

www.kayako.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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