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What is Net@Suite?

The digital utility platform acts as Engineering's cloud-based solution specifically designed for a range of sales and distribution operators in the gas and electricity industries, leveraging over ten years of deep expertise in critical market processes. Net@Suite is distinguished as an ideal option for experts involved in integrated water distribution, district heating, waste management, and public lighting. This all-encompassing, interconnected, and intelligent platform not only fulfills traditional internal efficiency demands but also meets new digital business requirements through our Net@Suite offering, which is a component of our larger suite of digital technology services. Moreover, Net@Suite presents innovative payment models specifically crafted for the utility industry, utilizing a modular approach that responds to evolving market needs. In addition to these features, it allows operators of plants and transmission infrastructure to harness Augmented and Virtual Reality (AR, MR, VR) technologies for effective guided operational procedures, thereby improving productivity and safety in utility management. With the ability to adapt to various operational challenges, this platform represents the future of utility service management.

What is Cogsdale Customer Service Management?

Cogsdale Customer Service Management (CSM) enables organizations to seamlessly integrate superior customer relationship management (CRM) with their daily operational requirements. Tailored specifically for the complex billing needs of municipalities and utility providers, Cogsdale CSM boosts operational productivity, lowers costs, and guarantees exceptional service delivery to customers. This all-encompassing platform allows users to oversee service orders, retrieve information on current connections and payment records, and set up payment arrangements. Moreover, Cogsdale offers an advanced customer information system equipped with modules for financial oversight, utility billing, distribution, customer relations, work management, project oversight, and procurement. The system is further enhanced by features such as interactive voice response, document management solutions, payment kiosks, and online credit verification capabilities. Since its establishment in 1997, Cogsdale has focused on providing strong and integrated information solutions customized to meet client needs. This commitment to continual improvement allows businesses to remain agile and succeed in a dynamic landscape, ensuring they can meet customer expectations effectively.

Media

Media

Integrations Supported

Sourcetable
Vocantas Communicate

Integrations Supported

Sourcetable
Vocantas Communicate

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Engineering

Company Location

Italy

Company Website

www.eng.it/en/our-platforms-solutions/net-suite

Company Facts

Organization Name

Cogsdale

Date Founded

1997

Company Location

Canada

Company Website

www.cogsdale.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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