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What is NetSpring?

To achieve a thorough understanding of customer journeys and enhance attribution while gaining valuable cross-functional business insights, event data is frequently duplicated and transferred from product analytics platforms to data warehouses. This practice leads to discrepancies between the two systems: the isolated product analytics tools and the SQL/BI applications operating on the data warehouse. Compounding this issue, many BI tools are not optimized for analyzing event data effectively. NetSpring addresses these challenges by providing a unified self-service solution for product analytics that features BI-style ad hoc visual exploration, directly utilizing the data warehouse as the definitive source of information. Key Advantages: - GTM Teams: Access self-serve solutions to address pressing business inquiries without concerns over data accessibility. - Data & Analytics Teams: Enhance support for GTM teams with regulated self-service tools. - C-Suite: Utilize the data warehouse as the authoritative source for consistent outcomes, mitigating issues related to data duplication, reverse ETL, and security. Key Features: - Self-Service: A comprehensive library of behavioral analytics templates is available for users. - Analytical Power of BI: Enables users to engage in self-driven ad hoc visual exploration of data. - Warehouse-Native: Maintains rich business context while eliminating data duplication and enhancing accuracy, ensuring that insights are both reliable and actionable.

What is Decibel?

While it may seem daunting to analyze every session replay, the AI developed by Decibel manages this effortlessly. Experience the capabilities of DXS®, hailed as the leading algorithm for refining digital interactions. Utilizing DXS® grants you access to a wealth of insights dedicated to improving online experiences significantly. You'll receive immediate feedback that can substantially enhance conversion rates, user engagement, and customer loyalty. With extensive optimization on high-traffic websites, Decibel’s DXS® processes billions of digital interactions each month, providing an unparalleled insight engine. Once implemented, the intelligence from Decibel integrates swiftly into your site, uncovering user frustration patterns and engagement levels, while pinpointing inferior user experiences. Explore in-depth visualizations that enable you to connect with your users, understand their difficulties, and prioritize improvements alongside your colleagues. Additionally, Decibel augments your existing tools by offering critical insights into the quality of digital experiences you provide. This integration keeps you well-informed and empowers you to make informed, data-supported decisions that foster ongoing enhancement. Ultimately, the ability to continuously adapt and innovate based on user feedback is key to achieving lasting success in the digital realm.

Media

Media

Integrations Supported

Amazon Redshift
Databricks
Google Cloud BigQuery
Snowflake

Integrations Supported

AT Internet
Adobe Campaign
Adobe Experience Cloud
BlueConic
Convert Experiences
Invoca
Medallia
Monetate
OpenText Magellan
Optimizely One
Qualaroo
Qualtrics Customer Experience
Qualtrics Employee Experience
Qubit
Usabilla
Webtrends

API Availability

API Availability

Pricing Information

$49/mo per seat
All plans include unlimited MTUs, unlimited Events and Data
- Growth (Starting at $49/mo per seat)
- Enterprise (Contact us)
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NetSpring

Date Founded

2019

Company Location

United States

Company Website

www.netspring.io

Company Facts

Organization Name

Decibel

Date Founded

2003

Company Location

United Kingdom

Company Website

decibel.com

Categories and Features

Digital Analytics

Not specified

Mobile App Analytics

Channel Attribution
Cohort Analysis
Funnel Analysis
Push Notifications

Product Analytics

Attribution
Churn Reporting
Customer Journey Analytics
Data History Retention
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Web Analytics

Form Analytics

Categories and Features

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
Visual Discovery

Digital Analytics

Not specified

Product Analytics

Not specified

Session Replay

Not specified

Time & Attendance

Not specified

Web Analytics

Conversion Tracking
Form Analytics
Goal Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Time on Site Tracking
User Interaction Tracking

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