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What is NetSupport DNA?

As technology becomes increasingly woven into the fabric of education, NetSupport DNA emerges as a pivotal solution that allows schools to effectively monitor and regulate its usage, support teachers in achieving ISTE standards, and prioritize student safety in both classrooms and across entire districts. This acclaimed platform provides IT professionals with vital asset management tools, enabling them to oversee, track, and administrate IT resources from a centralized dashboard across multiple sites, which ultimately saves time, identifies potential cost savings, enhances security measures, and increases productivity among educators and learners alike. Moreover, it features a powerful internet safety toolkit that assists schools in strengthening their online safety practices; this toolkit includes a diverse range of proactive and reactive strategies designed to protect students while also emphasizing academic success. Educators can also take advantage of the classroom management toolkit, known as NetSupport School, which can be used on its own to support focused assessments and collaborative learning activities, thereby enriching the educational experience. By adopting this comprehensive strategy, educational institutions not only tackle prevalent challenges but also foster a safer, more productive learning environment that benefits everyone involved, paving the way for future innovations in teaching and learning. Such advancements are essential as they align with the evolving needs of modern education.

What is GLPI ?

GLPI is a robust service management tool that leverages open-source technology to facilitate effective IT change planning and management, streamline problem resolution, automate various business processes, and provide oversight of IT infrastructure. Among the notable features of GLPI are asset management with automated inventory tracking, data quality assurance through rationality checks, comprehensive administrative and financial asset handling, software inventory with license management, a repository of knowledge and frequently asked questions, detailed statistics and reporting capabilities, as well as the ability to inventory Android-based devices. This collection of functions enhances organizational efficiency and helps maintain a high standard of service delivery within IT departments.

Media

Media

Integrations Supported

AWS Marketplace
Axonius
Cyberwatch
Dolibarr
Google Authenticator
Mattermost
Metabase
Microsoft Teams
Monitorpack Guard
Nagios Core
Nagios XI
OverSOC
ServiceNav
Slack
Telegram
Zabbix
iTop

Integrations Supported

AWS Marketplace
Axonius
Cyberwatch
Dolibarr
Google Authenticator
Mattermost
Metabase
Microsoft Teams
Monitorpack Guard
Nagios Core
Nagios XI
OverSOC
ServiceNav
Slack
Telegram
Zabbix
iTop

API Availability

Has API

API Availability

Has API

Pricing Information

$10 one-time payment
Free Trial Offered?
Free Version

Pricing Information

€19/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NetSupport

Date Founded

1989

Company Location

United Kingdom

Company Website

www.netsupport-inc.com

Company Facts

Organization Name

TECLIB

Date Founded

2009

Company Location

France

Company Website

glpi-project.org

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

License Management

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

License Management

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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