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What is NetSupport ServiceDesk?
Technology is critical for any organization's success, and the help desk plays a vital role in ensuring a reliable and effective IT infrastructure. It does more than just respond to everyday IT issues encountered by users; it also highlights recurring problems, enabling organizations to identify and address root causes, which ultimately contributes to a more efficient work environment. By integrating seamlessly with existing IT systems, NetSupport ServiceDesk provides essential processes that enable you to effectively track, organize, manage, and resolve even the most complex support challenges. Its intuitive and customizable browser-based interface, compatible with both desktop and mobile devices, ensures comprehensive workflow management. Furthermore, it produces detailed management reports and includes a self-service portal for users, giving technicians all the necessary resources for successful support delivery. In addition, the solutions database empowers customers to seek answers before raising an incident, significantly enhancing the overall support experience. This proactive strategy not only boosts operational efficiency but also encourages users to independently troubleshoot issues, leading to greater satisfaction and productivity within the organization. As technology continues to evolve, leveraging such solutions becomes increasingly important for maintaining a competitive edge.
What is HelpDesk?
HelpDesk is designed to enhance your customer service experience. It streamlines the management of customer inquiries, allowing you to keep all your tickets organized within a user-friendly system. By providing approachable customer support, you can foster greater brand loyalty among your clientele. Strengthening customer relationships is made easier when you send tailored and relevant messages. The tools offered by HelpDesk can significantly reduce time spent on support tasks. Its built-in functionalities enable you to address tickets promptly and improve your response times. You can also collaborate effectively with your teammates, as HelpDesk provides a platform for internal communication. Gaining deeper insights into customer preferences is possible through feedback analysis, where customers can rate your service. The HelpDesk application is accessible on both desktop and mobile devices, ensuring you can assist customers from anywhere. For those interested, you can enjoy a complimentary 14-day trial of HelpDesk to explore its features and benefits. This trial period gives you ample opportunity to assess how HelpDesk can revolutionize your customer service capabilities.
Integrations Supported
GitHub
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
LiveChat
Macky
OnlineCourseHost.com
Salesforce
Salesforce Service Cloud
Integrations Supported
GitHub
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
LiveChat
Macky
OnlineCourseHost.com
Salesforce
Salesforce Service Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$29 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
NetSupport
Date Founded
1989
Company Location
United Kingdom
Company Website
www.netsupport-inc.com/service-desk/
Company Facts
Organization Name
HelpDesk.com
Company Location
Poland
Company Website
www.helpdesk.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management