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What is Netformx SuccessXpert?

Cisco Partners enhances customer success management through automation. Set to launch in Summer 2021, Netformx SuccessXpert is a Customer Success Management Platform tailored for Cisco Partners, designed to empower Customer Success and Customer Experience Teams in effectively overseeing their Customer Experiences (CX) by: Automatically calculating customer success scores Enabling customers to streamline and expand their interactions based on personalized playbooks Delivering tailored Notifications and Alerts Guiding users in the steps necessary to earn and receive Lifecycle Incentive rewards Ensuring alignment with the customer's business objectives Adhering to the automation tools requirements of Cisco CX Advanced Specialization Providing automated Cisco data feeds that remove the need for manual uploads Developed collaboratively with Cisco Partners, SuccessXpert leverages Netformx's established reputation for equipping Cisco Partners with top-tier data collection, correlation, analysis, and insights, thereby enhancing overall operational efficiency and effectiveness in customer engagement.

What is Cisco Intersight?

Cisco Intersight is a cutting-edge systems management solution that leverages cloud-based intelligence to deliver a seamless computing experience. This innovative platform significantly improves management functions, enabling IT teams to streamline processes, analyze data, and automate workflows in ways that previous tools were unable to facilitate. Consequently, organizations can achieve considerable reductions in Total Cost of Ownership (TCO) while speeding up application delivery to better align with evolving business needs. Experience the transformative impact of automated management through a personalized one-on-one demonstration. Furthermore, benefit from simplified oversight that includes automated issue detection, as well as strong support for effectively diagnosing and addressing challenges. By integrating Cisco Intersight into their operations, organizations can ultimately boost their efficiency and responsiveness to the demands of the market, ensuring they stay competitive in a rapidly changing landscape. This proactive approach to management not only elevates productivity but also fosters innovation across the organization.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Axonius
Cisco Compute Hyperconverged Nutanix
Cisco UCS Manager
Google Cloud Platform
HCL BigFix Cloud Lifecycle Management
Microsoft Azure

Integrations Supported

Amazon Web Services (AWS)
Axonius
Cisco Compute Hyperconverged Nutanix
Cisco UCS Manager
Google Cloud Platform
HCL BigFix Cloud Lifecycle Management
Microsoft Azure

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netformx

Date Founded

1994

Company Location

United States

Company Website

www.netformx.com/products/successxpert/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/servers-unified-computing/intersight/index.html

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

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