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What is Netformx SuccessXpert?

Cisco Partners enhances customer success management through automation. Set to launch in Summer 2021, Netformx SuccessXpert is a Customer Success Management Platform tailored for Cisco Partners, designed to empower Customer Success and Customer Experience Teams in effectively overseeing their Customer Experiences (CX) by: Automatically calculating customer success scores Enabling customers to streamline and expand their interactions based on personalized playbooks Delivering tailored Notifications and Alerts Guiding users in the steps necessary to earn and receive Lifecycle Incentive rewards Ensuring alignment with the customer's business objectives Adhering to the automation tools requirements of Cisco CX Advanced Specialization Providing automated Cisco data feeds that remove the need for manual uploads Developed collaboratively with Cisco Partners, SuccessXpert leverages Netformx's established reputation for equipping Cisco Partners with top-tier data collection, correlation, analysis, and insights, thereby enhancing overall operational efficiency and effectiveness in customer engagement.

What is Cisco IoT Field Network Director?

The management of IoT field area networks, which can consist of thousands or even millions of interconnected devices, presents numerous complexities that require careful oversight. Cisco's IoT Field Network Director (FND) emerges as a robust network management solution designed specifically for large-scale FAN deployments. The performance of IoT gateways and devices can be significantly influenced by environmental changes and the variability of cellular network coverage. Cisco FND is tailored to assist operations teams in effectively dealing with the lifecycle management of expansive FANs, allowing them to adjust to shifting conditions and network constraints to ensure uninterrupted service. Notably, it offers features such as zero-touch deployment and secure enrollment processes that facilitate the integration of a large volume of IoT gateways and endpoints. The platform also includes role-based access controls, maintains user audit trails, and utilizes secure communication methods to safeguard IoT data as it traverses networks and VPN tunnels. Moreover, it guarantees reliable communication over cellular and low-power networks, which is crucial for effective lifecycle management, supplemented by round-the-clock monitoring and alert systems. The automation of enrollment and provisioning for gateways and endpoints significantly boosts operational efficiency. By providing this comprehensive array of functionalities, Cisco FND stands out as an indispensable resource for navigating the dynamic and rapidly evolving landscape of IoT networks, ultimately ensuring seamless connectivity and management.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netformx

Date Founded

1994

Company Location

United States

Company Website

www.netformx.com/products/successxpert/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/cloud-systems-management/iot-field-network-director/index.html

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Industrial IoT

Condition Monitoring
Data Visualization
Factory Data Analytics
Machine Learning
Machine Workflow Creation
Predictive Maintenance
Production Line / Factory Insights
Real-Time Monitoring
Reporting / Analytics
Smart Alerts / Notifications

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