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What is Netformx SuccessXpert?

Cisco Partners enhances customer success management through automation. Set to launch in Summer 2021, Netformx SuccessXpert is a Customer Success Management Platform tailored for Cisco Partners, designed to empower Customer Success and Customer Experience Teams in effectively overseeing their Customer Experiences (CX) by: Automatically calculating customer success scores Enabling customers to streamline and expand their interactions based on personalized playbooks Delivering tailored Notifications and Alerts Guiding users in the steps necessary to earn and receive Lifecycle Incentive rewards Ensuring alignment with the customer's business objectives Adhering to the automation tools requirements of Cisco CX Advanced Specialization Providing automated Cisco data feeds that remove the need for manual uploads Developed collaboratively with Cisco Partners, SuccessXpert leverages Netformx's established reputation for equipping Cisco Partners with top-tier data collection, correlation, analysis, and insights, thereby enhancing overall operational efficiency and effectiveness in customer engagement.

What is Cisco Prime Infrastructure?

Cisco Prime Infrastructure enhances the management of both wired and wireless networks, providing streamlined oversight from the outset and throughout the lifecycle of operations. It supports provisioning on Day 0 and Day 1, while ensuring continuous assurance from branch locations to data centers, all encapsulated within the One Management framework. This unified strategy provides a centralized perspective and control, allowing users to capitalize on the benefits of One Management across both network and computing environments. By equipping you with essential tools, Cisco Prime Infrastructure simplifies and automates various administrative tasks, leveraging the intelligence embedded in your Cisco networks. This all-inclusive solution offers lifecycle management for wired and wireless connections, alongside comprehensive visibility and control over applications. Additionally, it integrates policy monitoring and troubleshooting functionalities through the Cisco Identity Services Engine (ISE), while facilitating the location tracking of mobile devices via the Cisco Mobility Services Engine (MSE). Utilizing this platform allows you to manage the entire network ecosystem, encompassing devices, applications, and users, all through a singular interface. Furthermore, this extensive management system significantly boosts operational efficiency and overall network performance, ensuring that organizations can respond swiftly to changing demands.

Media

Media

Integrations Supported

Axonius

Integrations Supported

Axonius

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netformx

Date Founded

1994

Company Location

United States

Company Website

www.netformx.com/products/successxpert/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/cloud-systems-management/prime-infrastructure/index.html

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

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