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What is Netformx SuccessXpert?

Cisco Partners enhances customer success management through automation. Set to launch in Summer 2021, Netformx SuccessXpert is a Customer Success Management Platform tailored for Cisco Partners, designed to empower Customer Success and Customer Experience Teams in effectively overseeing their Customer Experiences (CX) by: Automatically calculating customer success scores Enabling customers to streamline and expand their interactions based on personalized playbooks Delivering tailored Notifications and Alerts Guiding users in the steps necessary to earn and receive Lifecycle Incentive rewards Ensuring alignment with the customer's business objectives Adhering to the automation tools requirements of Cisco CX Advanced Specialization Providing automated Cisco data feeds that remove the need for manual uploads Developed collaboratively with Cisco Partners, SuccessXpert leverages Netformx's established reputation for equipping Cisco Partners with top-tier data collection, correlation, analysis, and insights, thereby enhancing overall operational efficiency and effectiveness in customer engagement.

What is Cisco UCS Manager?

Streamlining daily operations while simplifying the management of Cisco UCS infrastructure can greatly enhance efficiency. By automating routine tasks, organizations can achieve a notable reduction in operational costs. Over 50,000 customers worldwide have reaped significant benefits from implementing this solution. The seamless integration of Cisco UCS Manager with Cisco Intersight, a cloud-based systems management platform, further promotes enhanced operational efficiencies. This system is tailored to support the entire range of Cisco UCS servers, enabling a variety of functions including server, fabric, and storage provisioning, device discovery, inventory management, configuration, diagnostics, monitoring, fault detection, auditing, and data collection. Additionally, Cisco UCS Manager can be utilized globally, allowing users to manage thousands of servers across multiple domains through the Cisco Intersight Infrastructure Service. This cutting-edge open platform treats infrastructure management as code, thereby significantly improving the functionalities of existing management tools by leveraging a wide and established partner ecosystem. Consequently, organizations are empowered to optimize their IT operations and achieve superior performance throughout their infrastructures. Moreover, this comprehensive approach not only enhances operational efficiency but also fosters innovation and adaptability in a rapidly changing technological landscape.

Media

Media

Integrations Supported

Cisco Intersight
Cisco UCS B-Series
Cisco Unified Border Element (CUBE)
HTML
Java
PowerShell
Python

Integrations Supported

Cisco Intersight
Cisco UCS B-Series
Cisco Unified Border Element (CUBE)
HTML
Java
PowerShell
Python

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netformx

Date Founded

1994

Company Location

United States

Company Website

www.netformx.com/products/successxpert/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/servers-unified-computing/ucs-manager/index.html

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

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