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What is Netformx SuccessXpert?

Cisco Partners enhances customer success management through automation. Set to launch in Summer 2021, Netformx SuccessXpert is a Customer Success Management Platform tailored for Cisco Partners, designed to empower Customer Success and Customer Experience Teams in effectively overseeing their Customer Experiences (CX) by: Automatically calculating customer success scores Enabling customers to streamline and expand their interactions based on personalized playbooks Delivering tailored Notifications and Alerts Guiding users in the steps necessary to earn and receive Lifecycle Incentive rewards Ensuring alignment with the customer's business objectives Adhering to the automation tools requirements of Cisco CX Advanced Specialization Providing automated Cisco data feeds that remove the need for manual uploads Developed collaboratively with Cisco Partners, SuccessXpert leverages Netformx's established reputation for equipping Cisco Partners with top-tier data collection, correlation, analysis, and insights, thereby enhancing overall operational efficiency and effectiveness in customer engagement.

What is Extu?

Extu’s Partner Experience Platform (PexP) is a noteworthy all-in-one solution tailored for channel marketing and incentives, incorporating first, second, and third-party attribution along with through-channel marketing and performance-centric rewards. Its use of predictive analytics and attractive group travel incentives are designed for seamless integration, compliance, and in-house development. Campaigns and lead generation efforts are coordinated via an insights hub, which provides real-time lead notifications, thorough account profiling, intent scoring, performance analytics, and comprehensive ROI tracking from the first click to the ultimate sale. The incentive engine is powerful enough to manage a variety of reward formats, including SPIFFs, rebates, debit cards, merchandise, training incentives, and extravagant travel packages, all facilitated through automated catalogs, leaderboards, quizzes, and specialized reward portals. In addition to these features, Extu offers vital services like expert campaign development, onboarding assistance, meticulous data auditing, strategic consulting, and thorough logistics for incentive travel, all focused on ensuring swift implementation. Consequently, clients have reported remarkable results, such as an impressive 90% partner engagement rate, an average return on investment of 20:1, and substantial growth in key pipeline metrics. This distinctive combination of functionalities establishes PexP as an essential resource for organizations aiming to enhance their partner interactions and marketing efficiency while driving significant business results. Moreover, its comprehensive approach not only streamlines processes but also fosters deeper relationships with partners, ultimately leading to sustained success.

Media

Media

Integrations Supported

LinkedIn

Integrations Supported

LinkedIn

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netformx

Date Founded

1994

Company Location

United States

Company Website

www.netformx.com/products/successxpert/

Company Facts

Organization Name

Extu

Date Founded

1994

Company Location

United States

Company Website

extu.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

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