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What is Netformx SuccessXpert?

Cisco Partners enhances customer success management through automation. Set to launch in Summer 2021, Netformx SuccessXpert is a Customer Success Management Platform tailored for Cisco Partners, designed to empower Customer Success and Customer Experience Teams in effectively overseeing their Customer Experiences (CX) by: Automatically calculating customer success scores Enabling customers to streamline and expand their interactions based on personalized playbooks Delivering tailored Notifications and Alerts Guiding users in the steps necessary to earn and receive Lifecycle Incentive rewards Ensuring alignment with the customer's business objectives Adhering to the automation tools requirements of Cisco CX Advanced Specialization Providing automated Cisco data feeds that remove the need for manual uploads Developed collaboratively with Cisco Partners, SuccessXpert leverages Netformx's established reputation for equipping Cisco Partners with top-tier data collection, correlation, analysis, and insights, thereby enhancing overall operational efficiency and effectiveness in customer engagement.

What is Gemseek?

Transform your customer interactions into valuable experiences and drive growth within your organization. The GemSeek CX platform empowers businesses to draw in and cultivate high-value clients effectively. By assessing how well you meet commitments at each touchpoint, you can gain valuable insights that help your business not only meet but surpass customer satisfaction standards. This adaptable solution provides clarity, guiding your daily decisions with precision. In the initial three years of use, it can enhance customer satisfaction by at least 15 percentage points annually, improve client retention by 40%, increase revenue by 10% through well-implemented customer feedback mechanisms, and cut customer service costs by 30%. The GemSeek platform also facilitates international initiatives, enabling a deeper understanding of the drivers of customer satisfaction. It offers real-time measurement of customer experiences across multiple channels and identifies key factors influencing satisfaction, while also providing AI-powered recommendations for customer retention and business growth. By utilizing this comprehensive platform, organizations can dramatically refine their approach to both maintaining and expanding their customer base, ultimately leading to sustained success in an increasingly competitive market.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Netformx

Date Founded

1994

Company Location

United States

Company Website

www.netformx.com/products/successxpert/

Company Facts

Organization Name

Gemseek

Date Founded

2011

Company Location

United Kingdom

Company Website

gemseek.com/capabilities/cx-platform/

Categories and Features

Customer Experience

Not specified

Customer Success

Not specified

Categories and Features

Customer Experience

Not specified

Customer Success

Not specified

Experience Management

Not specified

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