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What is Netigate?

Netigate offers a comprehensive online survey platform designed for both employee experience (EX) and customer experience (CX), enabling users to design surveys, target specific audiences for distribution, and track performance metrics effectively over time. Operating with servers located in the EU, Netigate ensures full compliance with GDPR regulations. The platform empowers organizations to gain valuable insights from customers, employees, and stakeholders instantly, facilitating the quick creation of surveys using customizable templates and allowing distribution at multiple touchpoints. Additionally, users can connect survey data to their own databases through an API interface, enabling immediate actions such as responses to negative feedback. Reports generated from surveys can be effortlessly shared throughout the organization, enhancing overall communication. Focusing on feedback related to CX and EX, Netigate stands out as a robust solution tailored for companies aiming to improve their engagement and feedback systems.

What is Benchmark Intelligence?

Benchmark Intelligence provides a unique SMS-based platform for collecting customer feedback and conducting surveys tailored for brick-and-mortar stores. Our cutting-edge system efficiently gathers insights through automated text surveys, making it simple for businesses to capture essential customer perspectives. Furthermore, we support two-way SMS communication, which allows businesses to actively interact with unhappy customers, ultimately improving their overall satisfaction. This combined strategy not only aids in the feedback collection process but also fosters a sense of appreciation among customers, ensuring they feel acknowledged and valued in their interactions. By implementing our solutions, retailers can significantly enhance their customer engagement and loyalty.

Media

Media

No images available

Integrations Supported

Startdeliver

Integrations Supported

Startdeliver

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50 to 100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netigate

Date Founded

2005

Company Location

Sweden

Company Website

www.netigate.net

Company Facts

Organization Name

Benchmark Intelligence

Date Founded

2021

Company Location

United States

Company Website

usebenchmark.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

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