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What is Netigate?

Netigate offers a comprehensive online survey platform designed for both employee experience (EX) and customer experience (CX), enabling users to design surveys, target specific audiences for distribution, and track performance metrics effectively over time. Operating with servers located in the EU, Netigate ensures full compliance with GDPR regulations. The platform empowers organizations to gain valuable insights from customers, employees, and stakeholders instantly, facilitating the quick creation of surveys using customizable templates and allowing distribution at multiple touchpoints. Additionally, users can connect survey data to their own databases through an API interface, enabling immediate actions such as responses to negative feedback. Reports generated from surveys can be effortlessly shared throughout the organization, enhancing overall communication. Focusing on feedback related to CX and EX, Netigate stands out as a robust solution tailored for companies aiming to improve their engagement and feedback systems.

What is Cloud4Feed?

Cloud4Feed offers a diverse range of feedback collection methods, allowing businesses to customize the channels for acquiring customer insights across different touchpoints, which results in a greater accumulation of feedback. By modifying the frequency of feedback requests based on the processing times at these touchpoints, companies can prevent overwhelming customers with an excessive number of surveys simultaneously. The introduction of validity periods for feedback submissions guarantees that the responses are both relevant and timely. Furthermore, businesses can create reminders for customers who have yet to share their insights, thereby enhancing engagement in the process. This approach empowers customers to articulate their expectations of the brand or store, express their opinions on the store environment, and communicate any specific desires related to the products or services available. In sectors like the automotive industry, feedback is diligently gathered at various interaction points, enabling management to effectively respond to the insights obtained. Additionally, the most appropriate communication channel is determined for customers who have recently utilized services, ensuring swift follow-up. Such a proactive strategy not only boosts customer satisfaction but also cultivates a culture of constant improvement, ultimately leading to enhanced loyalty and a stronger relationship between the business and its clientele. This ongoing dialogue helps businesses stay attuned to the evolving needs and preferences of their customers.

Media

Media

Integrations Supported

Startdeliver

Integrations Supported

HTML

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Netigate

Date Founded

2005

Company Location

Sweden

Company Website

www.netigate.net

Company Facts

Organization Name

Cloud4Feed

Company Location

Turkey

Company Website

www.cloud4feed.com/index/listen

Categories and Features

Customer Feedback

Not specified

Employee Feedback

Not specified

Employee Survey

Not specified

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Text Analytics

Not specified

User Research

Not specified

Categories and Features

Customer Engagement

Not specified

Customer Experience

Not specified

Customer Feedback

Not specified

NPS

Not specified

Sentiment Analysis

Not specified

Survey

Not specified

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