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What is Netreo?

Netreo stands out as a premier full-stack platform for managing and observing IT infrastructure. It serves as a comprehensive source of truth for proactive monitoring of performance and availability across extensive enterprise networks, infrastructures, and applications. Our platform is designed to cater to the needs of: IT executives, who benefit from complete visibility into business services, down to the underlying infrastructure and networks that sustain them. IT Engineering teams, who utilize it as a decision-making tool to effectively plan and design modern solutions. IT Operations groups, who gain real-time insights into issues within their environments, allowing them to identify bottlenecks and understand their impact on users. These valuable insights extend to mixed systems and vendor environments that are dynamic and ever-evolving. With ongoing support for over 350 integrations, we continue to expand our partnerships with network, storage, virtualization, and server vendors. As a result, organizations can adapt seamlessly to the complexities of their IT landscapes.

What is Germain UX?

Understanding user experiences does not require direct communication with them, as insights can be gleaned from replays and behavior analysis. Utilizing End-to-End Transaction Insights—spanning both business and technological aspects—can reveal underlying issues. Poor user experiences often stem from problems with interface design or technological failures. Germain UX delves deep to pinpoint the root causes and user scenarios, analyzing everything from clicks to network requests, code, and SQL interactions. Inefficiencies in business operations may arise from insufficient training, flawed organizational frameworks, and high turnover rates. Germain UX continuously identifies these critical gaps and their origins in real-time, around the clock. Low conversion rates can result from various challenges, such as overwhelmed call centers, inadequate expertise, and difficulties in navigating information online. Furthermore, a negative customer experience may be linked to ineffective products or services, insufficient support, and hard-to-locate online resources. Germain UX serves as a valuable tool in uncovering these actionable insights in real-time, ensuring that businesses can promptly address and resolve their customer experience issues. By leveraging this data-driven approach, organizations can enhance their overall performance and foster improved user satisfaction.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Autotask PSA
Azure Storage
Cherwell Software
DERDACK Enterprise Alert
EPIC HRMS
FortiGate SWG
Fortinet SD-WAN
Freshdesk
Jira Service Management
Microsoft Exchange
Opsgenie
PostgreSQL
ServiceNow
SonicWall Next Generation Firewall
Sophos Firewall
VMware ESXi
VMware vSphere

Integrations Supported

Apache Solr
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$5/resource/mo
Free Trial Offered?

Pricing Information

$460 per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netreo

Date Founded

2000

Company Location

United States

Company Website

www.netreo.com

Company Facts

Organization Name

Germain UX

Date Founded

2012

Company Location

United States

Company Website

germainux.com

Categories and Features

AIOps

Not specified

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Capacity Planning

Not specified

Cloud Management

Capacity Analytics
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring

Cloud Monitoring

Not specified

Configuration Management

Access Control / Permissions
Infrastructure Automation
Reporting Analytics / Visualization

Container Management

Not specified

Database

Not specified

Database Monitoring

Anomaly Detection
Autodiscovery
Capacity Planning
Dashboard
Dependency Tracking
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Predictive Analytics
Resource Optimization
Troubleshooting

DevOps

Dashboard

Infrastructure-as-a-Service (IaaS)

Analytics / Reporting
Configuration Management
Network Monitoring
Performance Monitoring
SLA Monitoring

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
Rich HTML Email Notifications

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Service

Not specified

Network Management

Not specified

Network Mapping

Color Codes / Icons
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Network Analysis
Network Monitoring

Observability

Not specified

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Server Management

CPU Monitoring
Database Servers
Email Monitoring
Event Logs
History Tracking
Virtual Machine Monitoring

Server Monitoring

Not specified

System Monitoring

Alerts / Notifications
Device Monitoring
Remote Monitoring
Reporting / Analytics
Server Monitoring

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Visual Workflow Management

Cloud Monitoring

Not specified

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Statistical Modeling
Text Analytics

DevOps

Dashboard
KPIs
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

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