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What is Network Device Discovery?

Our xQuore platform offers Network Device Discovery through a subscription model based on Software as a Service (SaaS). Tailored for the xQuore ecosystem, this platform is multilingual, currently supporting English and Spanish, with plans to include more languages soon. The device scanning feature utilizes a variety of protocols, including ICMP, SNMP, WMI, and OS Agent, to guarantee thorough network coverage. For managing mobile devices, our Agent Apps available on both Android and iOS leverage geofencing technology. In addition, a dedicated server application allows for ongoing scanning of the local network from a single, centralized location. We take pride in offering complimentary technical support to guide you through the installation process, with options for immediate help via our automated chatbot or assistance from our technicians during business hours. Customers can conveniently submit support tickets directly through their accounts, streamlining the process. The initial rapid network scan employs the ICMP protocol along with DNS reversing techniques to identify devices quickly. Our multi-threading Windows service application facilitates the simultaneous scanning of devices across large networks, optimizing both efficiency and effectiveness in network administration. Moreover, we strive to constantly enhance our offerings by adapting to user feedback, ensuring that we meet the evolving needs of our clients. Your satisfaction is our priority, and we are dedicated to providing a seamless experience as you navigate our platform.

What is Gladly?

Gladly is the only customer experience platform powered by Customer AI that puts people—not tickets—at the center of every conversation. Built from the ground up for B2C brands, Gladly helps companies deliver radically personal and radically efficient service at scale. World-class brands like Crate & Barrel, Ulta Beauty, and TUMI use Gladly to serve millions of customers with empathy and precision. With every conversation, Gladly empowers teams to drive down operational costs while building long-term loyalty. At the heart of Gladly’s platform is Customer AI—an intelligence layer uniquely designed to understand, serve, and nurture customer relationships. It enables continuous, context-rich conversations across all channels, balancing automation and human connection for unmatched service outcomes. Gladly’s impact is proven: 240 million conversations powered by Customer AI, $510M in cumulative cost savings across customers, and a 65% average increase in CSAT scores. Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.

Media

Media

Integrations Supported

Integrations Supported

5X
Assembled
Attentive
Boostopia
Calabrio Quality Management
Canopy
Echo AI
Ema
Forethought
Guru
Kindo
OmniPanel
Pandium
Refold
ReturnPro
Shopify
Thankful
Truto
Tymeline
Workers by Delos

API Availability

API Availability

Pricing Information

$4.75 per month

Pricing Information

Contact Gladly for pricing details.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Systemake

Company Location

Panama

Company Website

www.systemake.com/portfolio/ndd

Company Facts

Organization Name

Gladly

Date Founded

2014

Company Location

United States

Company Website

www.gladly.ai/get-started/

Categories and Features

Digital Asset Management

Asset Categorization
Asset Library
Customizable Branding
Reporting/Analytics
Search/Filter
Workflow Management

Categories and Features

AI Customer Service

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management

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