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What is New Black EVA?

The Global Unified Commerce Ecosystem, developed by New Black, serves as a collaborative network of partners dedicated to bringing the concept of unified commerce to life for retailers prioritizing customer experience. This initiative addresses the modern consumer's need for a seamless shopping experience across multiple platforms by ensuring transparency in transaction, inventory, and customer data throughout the entire buying process, while also adhering to strict financial regulations. Achieving this level of integration requires enhanced connectivity among all systems and brand partners, who must work together harmoniously. The Global Unified Commerce Ecosystem equips retailers worldwide with innovative solutions that not only enhance customer interactions but also promote business growth. Additionally, the partners within this ecosystem operate on a global scale, allowing them to support international expansion goals while providing consistent solutions and multi-lingual support to enrich customer engagement. In essence, this collaborative model not only strengthens the retailers' market position but also prepares them to excel in an ever-evolving global marketplace, where consumer expectations continue to rise.

What is Endear?

Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. By making every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes an opportunity for growth.

Media

Media

Integrations Supported

Microsoft Azure

Integrations Supported

Alloy
Attentive
Emarsys
Google Cloud BigQuery
Gorgias
Heartland Retail
Iterable
KWI Unified Commerce Platform
Klaviyo
Kustomer
Lightspeed Retail
Microsoft Dynamics 365
NewStore
ReturnPro
Shopify
Shopify Plus
Teamwork Commerce
Vend
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Please contact us for details.

Pricing Information

$350/mo
For complete pricing information, please visit our website.
Free Trial Offered?

Supported Platforms

SaaS
iPhone
iPad
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

New Black

Date Founded

2015

Company Location

The Netherlands

Company Website

www.newblack.io

Company Facts

Organization Name

Endear

Date Founded

2016

Company Location

United States

Company Website

endearhq.com

Categories and Features

Clienteling

Not specified

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Loyalty Program
Order Management
Promotions Management
Shopping Cart

Headless eCommerce

API
Content Management
Conversion Tracking
Customer Touchpoints
Integrated Development Environment (IDE)
Inventory Optimization
Web/Mobile App Development

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Order Management
Returns Management
eCommerce

Categories and Features

Clienteling

Not specified

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