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What is New Black EVA?

The Global Unified Commerce Ecosystem, developed by New Black, serves as a collaborative network of partners dedicated to bringing the concept of unified commerce to life for retailers prioritizing customer experience. This initiative addresses the modern consumer's need for a seamless shopping experience across multiple platforms by ensuring transparency in transaction, inventory, and customer data throughout the entire buying process, while also adhering to strict financial regulations. Achieving this level of integration requires enhanced connectivity among all systems and brand partners, who must work together harmoniously. The Global Unified Commerce Ecosystem equips retailers worldwide with innovative solutions that not only enhance customer interactions but also promote business growth. Additionally, the partners within this ecosystem operate on a global scale, allowing them to support international expansion goals while providing consistent solutions and multi-lingual support to enrich customer engagement. In essence, this collaborative model not only strengthens the retailers' market position but also prepares them to excel in an ever-evolving global marketplace, where consumer expectations continue to rise.

What is Mercaux?

Elevate customer interactions in both brick-and-mortar stores and online platforms, enhance staff productivity, generate higher revenue, and uncover insightful data from in-store activities with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture allows for personalized store transformations that align with your unique vision, enables smooth collaboration with preferred systems, and facilitates swift implementation of changes. Deliver a fast, seamless, and flexible checkout process that surpasses the capabilities of traditional monolithic POS systems. Our extensive platform includes features such as Assisted Selling, Clienteling, Remote Selling via WhatsApp, and the development of a Universal Basket. Furthermore, we provide In-store Self-Service Solutions equipped with Basket Transfer and Checkout functionalities, as well as opportunities for Remote 1-to-1 Conversations with Store Associates. You can monitor customer behavior from their first touchpoint, through the shopping basket creation, to the completion of their purchase, all while observing Sales Associate performance and product interest trends. This comprehensive strategy guarantees a streamlined and engaging retail experience that benefits both customers and employees, ultimately fostering loyalty and satisfaction. By leveraging these innovative solutions, businesses can position themselves to adapt swiftly to changing market demands.

Media

Media

Integrations Supported

Adyen
Microsoft Azure

Integrations Supported

JRNI
SAP Analytics Cloud
Salesforce

API Availability

Has API

API Availability

Pricing Information

Please contact us for details.

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

New Black

Date Founded

2015

Company Location

The Netherlands

Company Website

www.newblack.io

Company Facts

Organization Name

Mercaux

Date Founded

2013

Company Location

United Kingdom

Company Website

mercaux.com

Categories and Features

Clienteling

Not specified

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Loyalty Program
Order Management
Promotions Management
Shopping Cart

Headless eCommerce

API
Content Management
Conversion Tracking
Customer Touchpoints
Integrated Development Environment (IDE)
Inventory Optimization
Web/Mobile App Development

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Order Management
Returns Management
eCommerce

Categories and Features

Clienteling

Not specified

Retail Execution

Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

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