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What is Newgen Appeals and Grievances?

When addressing the concerns and appeals of members, it is essential to comply with regulatory standards. Our rules-based system facilitates the prioritization and routing of service requests while enhancing resource efficiency. The platform enables the documentation of all decisions, notes, exceptions, and additional details for reference or auditing purposes. By automating your service request workflows, you can not only improve member satisfaction and ensure compliance but also strengthen the resilience of your organization for the future. This strategic approach ultimately leads to a more streamlined operation and better service delivery.

What is Grievly?

Grievly is an innovative platform powered by AI that focuses on the management of grievances within skilled nursing facilities. This solution aids SNF teams in effectively handling complaints from residents and their families by providing structured workflows, tracking important deadlines, keeping thorough documentation, enabling necessary approvals, and ensuring compliance through robust audit trails. Furthermore, Grievly harnesses artificial intelligence to identify patterns in recurring issues, simplify complex cases, suggest follow-up actions, and empower leadership to recognize potential risks across various facilities at an earlier stage. By optimizing the grievance resolution process, Grievly strives to improve the experiences of residents and staff alike, fostering a more harmonious environment within nursing facilities. Ultimately, the platform's goal is not only to resolve complaints but also to promote a culture of continuous improvement and care excellence.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Newgen Software

Date Founded

1992

Company Location

United States

Company Website

www.newgensoft.com

Company Facts

Organization Name

Grievly.ai

Date Founded

2026

Company Location

United States

Company Website

grievly.ai/

Categories and Features

Categories and Features

Nursing Home

Billing & Invoicing
Charting
Electronic Signature
Incident Management
Meal / Nutrition Management
Medication Tracking
Patient Intake
Referral Management
Scheduling

Popular Alternatives

Popular Alternatives

No Alternatives