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What is Newgen Customer Communication Management?
Customer Communication Management, commonly known as omnichannel customer engagement, refers to a wide-ranging set of information technology solutions that aid in overseeing every aspect of customer interactions. This method provides a cohesive platform that merges an organization's essential applications, enterprise systems, web components, portals, and customer relationship management tools, thus optimizing the delivery of communications across multiple channels such as email, print, SMS, WhatsApp, and various social media outlets. Additionally, CCM enables organizations to customize their communications based on specific customer profiles, preferences, and behaviors, ensuring outreach is conducted through the channels that customers prefer. By offering a suite of features that includes a modern design interface, secure distribution options, tracking capabilities, and intuitive templates, Newgen’s omnichannel customer engagement software empowers business leaders with the resources needed to enhance customer experiences and satisfaction levels significantly. This integrated approach not only boosts engagement but also cultivates deeper connections between businesses and their clientele, ultimately driving loyalty and long-term success. Enhancing customer relationships in this way is crucial in today’s competitive market landscape.
What is CCM Gateway?
CCM Gateway offers a sophisticated solution to the challenges of archiving and managing transactional communications with clients. This tool integrates seamlessly with prominent enterprise content management systems and document archiving solutions from recognized names like Alfresco, Microsoft, and IBM. It enables comprehensive archiving of print streams and their transformation across various industries and business applications. The system proficiently classifies, transforms, indexes, and securely stores substantial quantities of different document types. It supports a wide array of source document formats including AFP, Xerox Metacode, PCL, PostScript, and images. By facilitating efficient customer interactions and universal archiving of print streams, it caters to diverse applications, formats, and document categories. This capability not only allows for the migration of archives to more advanced and cost-effective platforms but also enhances access and retrieval processes. Furthermore, it can transform, index, and load print streams into systems such as Alfresco and SharePoint while achieving impressive compression rates of up to 95%, making it a critical asset for organizations aiming to refine their document management strategies. Ultimately, CCM Gateway distinguishes itself as a holistic solution that significantly improves operational efficiency and minimizes costs related to managing customer communications, thus driving overall business productivity.
Integrations Supported
Alfresco Digital Business Platform
Docker
DocuShare
IBM Cloud
Kubernetes
Microsoft 365
Rocket EOS 360
WhatsApp
Integrations Supported
Alfresco Digital Business Platform
Docker
DocuShare
IBM Cloud
Kubernetes
Microsoft 365
Rocket EOS 360
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Newgen Software
Date Founded
1992
Company Location
United States
Company Website
newgensoft.com/platform/customer-communication-management/
Company Facts
Organization Name
Crawford Technologies
Date Founded
1995
Company Location
Canada
Company Website
www.crawfordtech.com
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content