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What is NextRequest?

Enhance your agency’s ability to navigate compliance laws and regulations effectively with NextRequest powered by CivicPlus, which equips you to respond swiftly to audits, legal inquiries, and examinations through our comprehensive compliance tools. You can monitor record requests, communications, and document production to demonstrate adherence to regulations. NextRequest is designed to assist agencies, regardless of size, in managing, coordinating, and fulfilling records requests from a centralized platform. Our public records software facilitates seamless request processing across various departments, ensuring that every inquiry receives a timely response. Streamline your workflow with automation to guarantee that requests are managed thoroughly from start to finish, while offering a contemporary, online portal for request submissions. Additionally, empower requesters to access information independently, and ensure efficient staff routing of inquiries. With integrated dashboards and audit trails, you can maintain a robust compliance framework while improving transparency and accountability. By utilizing these features, your agency can not only meet compliance standards but also enhance overall operational efficiency.

What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

Media

Media

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/foia-request-management/

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Categories and Features

Categories and Features

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

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