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What is Nextiva Survey?

Conducting targeted customer surveys plays a vital role in boosting customer engagement and refining your business approach. These surveys enable you to gain valuable insights into your customers, along with essential feedback that drives continuous improvement. They also help in assessing employee satisfaction, which is key to retaining skilled workers and enhancing the overall quality of service provided. To ensure your development investments reflect the true desires of your customer base, it is crucial to gather marketing research through these surveys. Moreover, obtaining feedback from participants at events helps in planning future events that are more successful and better organized. By understanding how customers perceive your company and the staff they interact with, you can cultivate loyalty and trust. Ultimately, surveys provide a dual benefit by revealing customer sentiments while also offering insights into employee satisfaction, which can inform effective retention and engagement strategies. By consistently seeking out this feedback, you can create a more agile and responsive business environment that adapts to the needs of both customers and employees. This ongoing dialogue not only enhances business performance but also strengthens the bond between your brand and its patrons.

What is Hoogly?

Hoogly revolutionizes traditional employee engagement surveys by leveraging conversational AI that actively listens and assesses sentiment in real time, enabling significant organizational changes. This groundbreaking method is specifically designed for teams that already implement surveys but feel they are not yielding meaningful results, as employees may hesitate to voice their opinions, leaders often lack critical insights, and HR may deal with persistent issues on their own. By encouraging authentic dialogue, Hoogly tackles essential subjects like stress, conflicts with management, misalignment of goals, feelings of being undervalued, workload difficulties, overall wellbeing, obstacles, and team dynamics. Its AI-powered culture companion, Venn, conducts impartial one-on-one conversations with employees, ensuring that the process does not feel like an invasive monitoring system. Teams have the autonomy to set the frequency of these discussions according to their unique business needs, with employees receiving timely notifications through Slack or Teams to provide their input. This transformation not only improves communication but also cultivates a more transparent and adaptive workplace culture, ultimately leading to higher employee satisfaction and engagement. By fostering an environment where concerns are addressed proactively, Hoogly empowers employees and enhances overall organizational health.

Media

Media

Integrations Supported

Integrations Supported

Microsoft Teams
Slack

API Availability

API Availability

Pricing Information

$10 per month
Free Trial Offered?

Pricing Information

$6 per month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com/products/customer-survey-software.html

Company Facts

Organization Name

Hoogly

Company Website

hoogly.ai/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

Employee Survey

Not specified

Market Research

Sample Management
Survey Management

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing

Categories and Features

Employee Survey

Not specified

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